Charles Moore
Hammond
Summary
Dynamic and results-driven professional with a proven track record in enhancing customer satisfaction, driving sales performance, and fostering long-term relationships. Expert in educating customers on product features, managing daily operations, and delivering exceptional customer service to maximize sales opportunities. Skilled in coordinating strategies with management, overseeing shipment and payroll processes, and achieving district-high KPI rankings. Adept at crafting tailored solutions to meet clients' needs and aligning product offerings with customer requirements to achieve and surpass company sales targets.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Specialist
Verizon Wireless
Portage
07.2022 - Current
- Educated customers on product features, technical details, and benefits, enhancing their understanding and satisfaction.
- Delivered exceptional customer service to maximize sales opportunities and maintain strong customer relationships, fostering long-term loyalty.
- Provided accurate and up-to-date information on products, sales, and promotions to effectively address customer inquiries, and enhance their experience.
Retail Store Manager
Finish Line
Orland Park
05.2021 - 07.2022
- Managed daily operations, including hiring, scheduling, and training of new associates, ensuring efficient and effective store performance.
- Oversaw shipment, payroll, and inventory counts to maintain balanced KPI performance, and ensure smooth operations.
- Led the team to achieve district-high rankings in all KPIs, consistently securing top manager ranking positions, and meeting store high watermark goals.
Sales
AT&T
Alsip
02.2020 - 05.2021
- Conducted cold calls and managed leads, performing mobile dispatch calls to effectively position new internet and cable services on-site.
- Coordinated appointments to deliver personalized service, ensuring clients received tailored solutions for their communication needs.
- Provided outstanding customer service, boosted client satisfaction, and nurtured enduring customer relationships.
Sales Manager
Rent A Center
Hammond
07.2020 - 11.2020
- Ensured prompt completion and meticulous filing of documentation, greatly improving organizational efficiency.
- Worked closely with store management to formulate and execute strategies that boosted sales performance and established realistic growth targets.
- Handled both inbound and outbound customer care calls, ensuring exceptional service, and efficient issue resolution.
Solution Specialist
Verizon Wireless
Schererville
01.2017 - 03.2020
- Surpassed company sales targets by tailoring product offerings to customer needs, and effectively closing sales.
- Crafted customized solutions for customers, boosting satisfaction, and nurturing long-term relationships.
Education
Some College (No Degree) - Food And Nutrition
Kennedy King
Chicago, ILSome College (No Degree) - Coding
Korea Advanced Institute of Science
OnlineSkills
- Staff scheduling
- Recruitment and hiring
- Management Team Building
- Staff Development
- Sales analysis
- Product knowledge
- Inventory management
- Team leadership
- Relationship building
- Operations management
- Proficient in Microsoft Excel
Certification
Microsoft intro to computers,Microsoft Excel,Microsoft intro to networking
Languages
English
Professional
References
References available upon request.
Timeline
Specialist
Verizon Wireless
07.2022 - Current
Retail Store Manager
Finish Line
05.2021 - 07.2022
Sales Manager
Rent A Center
07.2020 - 11.2020
Sales
AT&T
02.2020 - 05.2021
Solution Specialist
Verizon Wireless
01.2017 - 03.2020
Some College (No Degree) - Food And Nutrition
Kennedy King
Some College (No Degree) - Coding
Korea Advanced Institute of Science
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