Charles Northrup
HVAC Technician & Customer Support Specialist
Greenwood
Summary
Hardworking HVAC and Customer Service Professional offering proven history in managing residential HVAC needs with skillful and efficient repairs. Plenty of knowledge and experience with receiving phone calls and talking with customers. I am also adept with Technical software and can adapt easily to any environment I am placed in.
Overview
8
8
years of professional experience
Work History
HVAC Technician
Airtron Heating & Air Conditioning
08.2022 - Current
- Exhibited excellent customer service to a wide clientell and earned repeat business for the company.
- Performed call center customer service and input information into our system in a timely manner.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Increased customer retention by offering knowledgeable advice on HVAC system care and maintenance.
- Troubleshot and diagnosed issues with HVAC units.
Team Leader
Fedex Express
04.2019 - 12.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Positioned as go-to person for up to 10 staff members, and training issues promptly.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Assistant Manager
Domino's Pizza
03.2018 - 12.2019
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Assistant Manager
Papa John's Pizza
07.2016 - 01.2018
- Provided primary customer support to internal and external customers.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Executes excellent sales floor merchandising and selling.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
GED -
C9 Career Center
1999 US-31, Greenwood, IN 46143 10.2016 - 10.2016
Skills
Compassion
Adaptability
Safety processes and procedures
Complaint resolution
Telemarketing expertise
Technical Support
Data Entry
Critical Thinking
Timeline
HVAC Technician
Airtron Heating & Air Conditioning
08.2022 - Current
Team Leader
Fedex Express
04.2019 - 12.2021
Assistant Manager
Domino's Pizza
03.2018 - 12.2019
GED -
C9 Career Center
10.2016 - 10.2016
Assistant Manager
Papa John's Pizza
07.2016 - 01.2018
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