Charles Sunkari

• Architected SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.
• Traveled to client locations to implement SAP solutions and offered post-installation support services.
• Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
• Trained and mentored junior staff on SAP system operations and functionality.
• Configured and customized SAP modules to align with client business processes.
• Solved functional and technical obstacles and worked closely with project team from different streams.
• Executed and managed over 6 successful SAP implementation projects for large enterprises.
• Documented and maintained functional specifications for SAP applications.
• Designed deployment of IDOC solutions to expedite implementation of SAP-Third party interfaces ex:Elemica,seaburger,Pacman,Renquality suite.
• Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
• Scheduled and taught in class and online courses to increase learning opportunities.
• Monitored participant workflow and behaviors throughout training process.
• Tracked attendance and evaluated progress for assigned trainees.
• Educated clients on proper use of products and systems.

• Supported Transportation module by resolving day to day issues raised through the online ticketing tool
• Delivered outstanding service to the end users to maintain and extend the configured pricing structure for Reliance businesses.
• Configured the pricing structure for transportation module and gave the functional specifications to facilitate the user friendly Dash board to calculate the pricing for transportation charges in SAP without using any other tools like excel.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Supported clients with business analysis, documentation, and data modeling.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• worked on web related purchase requisition interface with SAP
• Offered solutions to the PR related web issues .

• Lead a team of consultants to gather requirements from the business
• Organized workshops to gather AS-IS and TO-BE requirements
• Prepared AS-IS and TO-BE documents for business sign offs
• Prepared Blue print document for successful sign off from the business and stake holders
• Mapped the business processes as per the agreed blue print in SAP.
• Customized the sales processes of Tasnee Petro chemicals
• Configured entire pricing structure with necessary business related cost and profit related posting between the companies .

· Gather business requirements with the stake holders

· Conducted Workshops for AS-IS and TO-BE documentation .

· Prepared blue print for business sign off

· Mapped the business process related to transportation requirements for Cable industry.

· Configured pricing structure for daily transportation requirement of trucks to deliver cable drums at various locations.

· Analyzed gaps in identifying the truck over load in the system by reel and truck dimensions calculation ,achieved through work around.

· Prepared cutover plan for migration of legacy data to the new SAP-IS cable specific upgrade .

· Supported post Go-Live activities .

· Prepared training manuals and trained the end users in stipulated time lines.

• Trained and mentored junior staff on SAP system operations and functionality.
• Configured and customized SAP modules to align with client business processes.
• Documented and maintained functional specifications for SAP applications.
• Provided SSS for various clients like GHCL,RPGLS pharma ,textile industries .
• Closed the tickets as per the SLA's agreed with the customer.