Charles Vickers
Brookville
Summary
Professional with background in customer service and administrative support. Proven ability to manage high-volume calls and resolve issues efficiently. Known for strong collaboration skills and focus on achieving results in dynamic environments. Dependable and adaptable to changing needs, with excellent communication and problem-solving abilities.
Overview
2026
2026
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
01.2008 - 05.2025
- Assisted taxpayers with inquiries regarding tax regulations and filing procedures.
- Processed tax returns and ensured compliance with federal guidelines.
- Researched and resolved complex taxpayer issues through effective communication.
- Utilized IRS systems to track case statuses and maintain accurate records.
- Provided detailed explanations of tax policies, enhancing taxpayer understanding and satisfaction.
- Collaborated with team members to improve service delivery efficiency and accuracy.
- Monitored changes in tax legislation to ensure up-to-date information for taxpayers.
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
Data Transcriber
Internal Revenue Service, IRS
02.2001 - 01.2008
- Transcribed complex tax documents ensuring high accuracy and consistency in data entry.
- Utilized IRS software to process and manage sensitive taxpayer information efficiently.
- Collaborated with team members to enhance data validation processes, improving overall workflow.
- Reviewed transcriptions for errors, implementing corrective measures to uphold data integrity.
- Verified accuracy of data before transcribing.
- Reduced errors in transcribed data by conducting thorough quality control checks before submission.
Self Employed
Self Employed Lawn Care Vickers Lawn Service
1998 - 01.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - General Studies
University of Dayton
Dayton, OHHigh School Diploma -
Broovville High School
Brookville, IN05-1983
Skills
- Tax compliance
- Case management
- Client communication
- Data entry
- Problem resolution
- Time management
- Customer service
- Strong work ethic
- Driver's license
- Problem-solving
- Attention to detail
- Adaptable and flexible
Timeline
Contact Representative
Internal Revenue Service, IRS
01.2008 - 05.2025
Data Transcriber
Internal Revenue Service, IRS
02.2001 - 01.2008
Self Employed
Self Employed Lawn Care Vickers Lawn Service
1998 - 01.2008
No Degree - General Studies
University of Dayton
High School Diploma -
Broovville High School