Summary
Overview
Work History
Education
Skills
Timeline
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Charles (Casey) Farrell

South Bend

Summary

Dynamic Regulatory Affairs Analyst with a proven track record at Stryker Instruments, excelling in compliance and documentation. Adept in project management and customer service, I enhance operational efficiency and foster strong client relationships. Recognized for meticulous data entry and a proactive approach to problem-solving, ensuring seamless inventory management and customer satisfaction.

Overview

16
16
years of professional experience

Work History

Regulatory Affairs Analyst

Stryker Instruments
Portage
01.2014 - 12.2025
  • Ensured regulatory compliance by completing the appropriate filings and documentation.
  • Facilitated communication of complaint investigation to sales reps, customers, & FDA.

Client Service Coordinator

Archway Marketing Services Inc.
Belleville
01.2021 - 07.2025
  • Served as Client contact for day-to-day master data and inventory duties.
  • Supported product receiving process; investigated an discrepancies or documentation concerns with Operations and Client.
  • Coordinated requests for cycle counts and quality checks in collaboration with Operations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative

Mossberg & Company Inc.
South Bend
08.2023 - 01.2025
  • Managed client projects from implementation through invoice, including identification and purchase of all necessary supplies before and during the execution of jobs.
  • Created item numbers and received, adjusted, or moved inventory as needed.
  • Primary contact for all order inquiries, changes, updates, and website questions.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Inventory Control Analyst

Patrick Industries
Elkhart
01.2015 - 05.2020
  • Responsible for inventory control and product analysis for global RV manufacturing facility.
  • Conducted cycle counts, analyzed inventory data, and solved recurring issues.
  • Performed data entry and completed proper paperwork.

Program Assistant

Logan Community Resources
South Bend
05.2010 - 05.2013
  • Provided direct support and training for developmentally disabled individuals.
  • Assisted individuals with daily living needs to maintain self-esteem and general wellness.

Education

Master of Science - Orthopedic Regulatory & Clinical Affairs, Honors

Grace College
Winona Lake, IN
05-2013

Bachelor of Arts - Movement And Sports Science

Purdue University
West Lafayette, IN
05-2009

Skills

  • Project management
  • Inventory management
  • Order processing
  • Customer service
  • Data entry
  • Customer relationship management
  • Team collaboration
  • Microsoft Office Suite

Timeline

Customer Service Representative

Mossberg & Company Inc.
08.2023 - 01.2025

Client Service Coordinator

Archway Marketing Services Inc.
01.2021 - 07.2025

Inventory Control Analyst

Patrick Industries
01.2015 - 05.2020

Regulatory Affairs Analyst

Stryker Instruments
01.2014 - 12.2025

Program Assistant

Logan Community Resources
05.2010 - 05.2013

Master of Science - Orthopedic Regulatory & Clinical Affairs, Honors

Grace College

Bachelor of Arts - Movement And Sports Science

Purdue University

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Charles (Casey) Farrell