Reading
Charlette Francis
IT ITAM & PMO Manager
Summary
Creative IT ITAM & PMO Lead with 14+years of track record guiding enterprise-wide technological wellbeing. Skilled at aligning human and technical resources to enhance return on investment and accelerate business progress. Dedicated to wringing optimal performance from available resources while charting cost-efficient upgrade paths. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
17
17
years of professional experience
2
2
Certifications
5
5
Languages
Work History
IT ITAM & PMO Manager
HSBC Software Development India Pvt Ltd
Pune
2012.03 - Current
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
- Researched and acquired new hardware to maximize system functionality and meet required performance metrics.
- Provided personalized end-user training, offering education via in-person and online courses.
- Drafted analyses of new and emerging technologies, recommending improvements where appropriate.
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Analyzed project performance data to identify areas of improvement.
- Maintained open communication by presenting regular updates on project status to customers.
- Facilitated workshops to collect project requirements and user feedback.
Team Leader
Tech Mahindra
Pune
2010.03 - 2011.12
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
Team Leader
Option One
Pune
2006.08 - 2010.02
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
Education
Bachelor of Information Technology - Information Technology
NIIT
Goa 2001.03 - 2004.06
Higher Secondary School - Science Education
Our Lady of Green Rosary
Goa 1999.04 - 2000.04
IELTS - IELTS
Oxford University
Goa 2003.12 - 2004.04
Skills
Project Status Reports
Accomplishments
- Documented and resolved VM and Hardware Delivery SLA which led to faster delivery of VM and Hardware.
- Achieved accurate data for Team by completing quality imports with accuracy and efficiency.
- Achieved less non complaint reports through effectively helping with training and publishing reports.
- Awarded best supporting staff by MENAT Head
- Supervised team of 11 staff members.
- Collaborated with team of 14 IT Architect ts in the development of Startegic Project approach.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Learning New Technology
Cooking
Shopping
Certification
ITIL Foundation 4
ITIL
Nominated to learn ITIL Foundation L4 training which will be conducted in July 2023
Timeline
ITIL Foundation 4
2023-07
Leadership Resource Management
2023-06
IT ITAM & PMO Manager
HSBC Software Development India Pvt Ltd
2012.03 - Current
Team Leader
Tech Mahindra
2010.03 - 2011.12
Team Leader
Option One
2006.08 - 2010.02
IELTS - IELTS
Oxford University
2003.12 - 2004.04
Bachelor of Information Technology - Information Technology
NIIT
2001.03 - 2004.06
Higher Secondary School - Science Education
Our Lady of Green Rosary
1999.04 - 2000.04
Similar Profiles
Punit PopliPunit Popli
Agile Business Analyst at HSBC Software Development India Pvt. Ltd.Agile Business Analyst at HSBC Software Development India Pvt. Ltd.
Priyadarsani PatroPriyadarsani Patro
Consultant Specialist at HSBC Software Development India Pvt Ltd.Consultant Specialist at HSBC Software Development India Pvt Ltd.
Prateek SanyalPrateek Sanyal
Storage & Data Protection Services at HSBC Software Development (India) Pvt. Ltd.Storage & Data Protection Services at HSBC Software Development (India) Pvt. Ltd.