Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
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Charlotta Johnson

Charlotta Johnson

Mishawaka

Summary

Dynamic, results-driven professional with extensive expertise in customer service and cash handling at Family Dollar. Proven ability to enhance customer satisfaction through active listening and effective problem resolution. Skilled in transaction processing and team leadership, consistently maintaining organized operations and guiding staff to achieve optimal performance.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Cashier Assistant Manager

Family Dollar
South Bend
01.2025 - Current
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed inventory and supplies to ensure materials were available when needed.

Cashier Key Holder

Dollar General Store
South Bend
09.2021 - 03.2023
  • Welcomed customers, offering assistance to help find store items.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Checked personal identifications during alcohol and tobacco sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Followed company security procedures for handling large sums of money.
  • Maintained work area and kept cash drawer organized.
  • Ensured compliance with all safety regulations within the store environment.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed customer payments quickly and returned exact change and receipts.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Scanned items and checked pricing on cash register for accuracy.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Casino Cage Cashier

Blue Chip Casino
Michigan City
03.1998 - 09.1999
  • Issued credit lines to customers based on their financial status.
  • Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
  • Exchanged money, credit, tickets, or casino chips for patrons.
  • Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
  • Processed check cashing requests within established limits.

Customer Service Desk Cashier

Wal-Mart Supercenter
Michigan City
06.1990 - 03.1998
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Addressed customer questions and concerns regarding products and services.
  • Checked out customers quickly and efficiently while maintaining high levels of accuracy.
  • Maintained an organized workspace to ensure efficient processing of transactions.
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided excellent customer service.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

High School Diploma -

Elston
Michigan City, IN
06-1982

Skills

  • Customer service
  • Cash handling
  • Point of sale systems
  • Transaction processing
  • Team leadership
  • Organizational skills
  • Time management
  • Active listening
  • Staff training
  • Safety procedures
  • Bank deposit preparation
  • Time management abilities
  • Punctual and reliable
  • Employee training

Affiliations

  • Decorating, Reading Books, Childcare, Cooking, Baking, Bike Riding

Accomplishments

Lead Cashier, Assistant Manager

Certification

  • Clerical Typing Certificate

Languages

English
Professional

Timeline

Cashier Assistant Manager

Family Dollar
01.2025 - Current

Cashier Key Holder

Dollar General Store
09.2021 - 03.2023

Casino Cage Cashier

Blue Chip Casino
03.1998 - 09.1999

Customer Service Desk Cashier

Wal-Mart Supercenter
06.1990 - 03.1998

High School Diploma -

Elston

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Charlotta Johnson