Charlotte Methuselah

Client Relationship Management:

· Develop and maintain strong relationships with healthcare clients, understanding their staffing needs and challenges.

· Serve as the primary point of contact for clients, providing exceptional service and support.

· Conduct regular client meetings to review recruitment progress, gather feedback, and identify opportunities for improvement.

Recruitment Strategy and Execution:

· Collaborate with the recruitment team to develop and implement effective sourcing and recruitment strategies.

· Oversee the end-to-end recruitment process, ensuring timely and successful placement of candidates.

· Monitor recruitment metrics and adjust strategies as needed to meet client needs and organizational goals.

Team Leadership and Development:

· Lead, mentor, and develop a team of recruitment professionals, providing guidance and support to achieve performance targets.

· Foster a collaborative and positive work environment, promoting continuous learning and improvement.

· Conduct regular performance reviews and provide constructive feedback to team members.

Market and Industry Knowledge:

· Stay up-to-date with industry trends, regulatory changes, and market conditions affecting healthcare recruitment.

· Conduct market research and analysis to identify potential business opportunities and emerging client needs.

· Share insights and best practices with clients and internal teams to drive innovation and excellence in recruitment services.

Operational Efficiency:

· Implement and optimize recruitment processes and technologies to enhance efficiency and effectiveness.

· Ensure compliance with all relevant laws, regulations, and organizational policies.

· Manage budgets and resources effectively to achieve financial targets and deliver high-quality services.

• Mastered client relationship management, ensuring comprehensive understanding and fulfillment of healthcare client needs
• Executed strategic account planning to meet sales objectives and identify expansion opportunities
• Demonstrated product expertise in ATS Training and Job Boards, staying current with industry trends
• Achieved and often exceeded sales quotas, driving revenue growth through strategic deal negotiations
• Addressed client issues promptly, ensuring satisfaction and retention through effective problem resolution
• Maintained clear, timely communication with clients, building transparency and trust
• Collaborated with cross-functional teams to deliver a unified service experience to clients
• Ensured adherence to healthcare regulations, keeping company offerings compliant
• Managed contract lifecycle efficiently, from initiation to execution, ensuring SLA compliance
• Utilized market intelligence to inform negotiations and enhance target achievement
• ACHEIVEMENTS
• Obtained 83 offers with 42 successful starts in Medefis VMS from 24th April 2023
• Awarded as “Best Compliance Crusader” for 3 quarters (100% compliant candidates) -31st December 2023 (First
• Year )
• Obtained total 91 offers with 57successful starts individually.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.

• Skill gigs is an easy-to-use talent marketplace, using expert-matching technology to pair healthcare professionals to personalized job openings every day
• With each response, our AI technology learns from your preferences to offer even more specific matches
• We call this process bidding
• This step-by-step profile creator makes it simple to place yourself in our healthcare marketplace - so you can get back to the things you really want to do
• Hospitals search for you Once your profile is created and live in the marketplace, sit back and watch the offers roll in with our expert matching system and full list of hospitals looking for you
• Led a 10-member team, ensuring Quality & Production SLA targets plus personal output
• Managed inventory and task distribution, optimizing team workflow on various VMS platforms
• Conducted regular 1:1s, fostering team growth under supervisor guidance
• Www.resumekraft.com
• Led a 10-member team, ensuring Quality & Production SLA targets plus personal output
• Managed inventory and task distribution, optimizing team workflow on various VMS platforms
• Conducted regular 1:1s, fostering team growth under supervisor guidance
• Awarded 'Top Producer of the Year' for 2021 & 2022, with Q1-Q4 accolades and Q3 top team lead.

• Cambay Healthcare has an extensive talent pool of highly skilled US healthcare professionals as well as specialty nurses and HIT professionals that are currently interested in contract or per diem work at your facility
• Cambay
• Healthcare is uniquely positioned to meet your specialized staffing needs
• With our highly effective hiring and placement procedure, Cambay Healthcare is now considered to be one of the fastest growing healthcare staffing companies in the industry
• It is this kind of specialization that has made us leaders in the healthcare industry, setting the standard for professionalism with traditional quality service
• Led a 10-member team, ensuring high-quality and on-target SLA achievements
• Managed inventory and delegated tasks, optimizing team productivity
• Conducted regular 1:1 meetings, fostering team growth and addressing issues
• Implemented new process training, enhancing team skills and service quality
• Done Credentialing specialists work for healthcare Professionals and healthcare facilities are in compliance with relevant regulations
• They may also keep records related to insurance contracts and staff credentials
• I often keep in contact with staff and insurance companies to ensure that they have all the necessary documents and inform them of any changes in contracts and policies.

• Spearhead team leadership, providing strategic guidance, supervision, and daily motivation to drive performance
• Excel in role as primary liaison, ensuring stellar communication among all team members
• Proactively maintain smooth team operations and foster a collaborative work environment
• Champion direct client management, upholding exceptional service standards
• Exemplify leadership, setting a positive example to motivate the team towards common objectives
• Cultivate an inspiring team atmosphere with a strong emphasis on open communication
• Clearly define team objectives and articulate expectations to align efforts
• Efficiently delegate tasks, establish deadlines, and oversee day-to-day operations
• Diligently monitor team metrics, offering insightful reports on performance
• Identify and address training needs, providing coaching to enhance skill sets
• Actively listen to team feedback, mediating conflicts and implementing constructive solutions
• Acknowledge and reward high performance, promoting a culture of recognition
• Encourage innovation and calculated risk-taking within the team
• Led team, ensuring motivation and daily supervision
• Acted as key communication hub for team member interactions
• Managed client relations and set examples for goal achievement

• Conducted meticulous secondary reviews to ensure accuracy in payment processes for vendors, merchants, and partners within the P2P ecosystem
• Championed process simplification and standardization, enhancing value and operational efficiency
• Fortified risk management protocols by reinforcing control measures across payment operations
• Collaborated closely with management to achieve time-sensitive deliverables and objectives
• Provided comprehensive support for regular reporting and contributed to ad hoc project initiatives
• Maintained compliance with company policies through adherence to additional background verification checks whenwww.resumekraft.com
• Collaborated closely with management to achieve time-sensitive deliverables and objectives
• Provided comprehensive support for regular reporting and contributed to ad hoc project initiatives
• Maintained compliance with company policies through adherence to additional background verification checks when required.

• Spearheaded business development initiatives for a burgeoning division within a reputable firm
• Capitalized on the company's established market presence to secure new clientele in the Recruitment Process
• Outsourcing (RPO) sector
• Collaborated with the delivery team to ensure adherence to client expectations and Service Level Agreements (SLAs)
• Crafted and delivered tailored presentations to talent acquisition leaders, showcasing bespoke RPO solutions
• Forged strategic partnerships with senior executives possessing decision-making authority
• Articulated compelling value propositions to C-suite leaders, enhancing solution adoption
• Orchestrated sales pitches, conducted contract negotiations, and established pricing strategies, ensuring clarity in the scope of RPO engagements
• Played a pivotal role in finalizing deals and coordinated with the delivery team to guarantee successful onboarding and performance milestones
• Engaged in frequent travel for high-stakes client meetings and to facilitate contract signings
• Crafted and pitched tailored RPO solutions to talent executives, fostering new relationships
• Led sales, negotiations, and delivery, ensuring successful RPO engagements and go-live dates
• Partnered with delivery team to ensure client satisfaction and adherence to SLAs
• Drove new business for a startup division, leveraging company's strong reputation.
• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Communicated directly with customers and partners to build strong business networks and relationships.

• Delivered exceptional customer service and provided mentorship to new team members
• Mastered product knowledge to expertly address customer inquiries and resolve complex issues
• Managed customer communications via phone and email, ensuring advanced complaints were efficiently handled
• Processed sales transactions and skillfully promoted upselling opportunities
• Collaborated with sales teams to facilitate in-field sales completion and enhance product offerings
• Played a pivotal role in the training and development of customer service staff, preparing them for potential management roles
• Utilized CRM software to meticulously record customer interactions, contributing to service optimization and product development insights
• Mastered product features to resolve customer issues
• Handled complex inquiries via phone and email
• Processed sales, upsold products, and entered data
• Mentored juniors and assisted in their training.