CHARLOTTE MAGDALINE MISQUITH
Customer Delight Executive- Operations
Bangalore,India
Summary
To attain the organization’s goals, secure a position in a learning organization, where I can apply my possessed skills, abilities and knowledge and be a part of the team, which constantly and continuously improves the organization’s effectiveness and achieve competitive advantage.
Overview
5
5
years of professional experience
1
1
Language
Work History
Operations Executive
HealthifyMe Health and Wellness Pvt Ltd
Bangalore, India
11.2021 - Current
- Increased company profits through performance optimization strategies and efficiency improvements.
- Improved employee satisfaction rating by realigning and enforcing policies.
Banking Specialist
JP Morgan Chase & Co
Bangalore, India
09.2020 - 11.2021
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
Senior Associate
BCD travel India PVT Ltd
Bangalore, India
05.2017 - 08.2020
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Defined work plans in alignment with stakeholder requirements.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Education
B.com -
Mount Carmel College(autonomous)
XII - undefined
Bangalore University
SSLC - undefined
St. Charles pre-university college
Bangalore University
undefined
St. Charles high school
Government of Karnataka
Skills
Quick learning skillsundefined
Additional Information
- Achievements/Certificates: - , Received appreciations from Business Partners for providing best customer services (BCD Travel) Received awards for achieving targets consecutively (BCD Travel)
- Served as captain of the team for six months(extracurricular) (BCD Travel)
- Received appreciations and awarded for helping in streamlining the implementation of Real Time tool application(BCD Travel)
- Active participation in effective communication workshop held within the organization(BCD Travel)
- Received awards for actively participating in extracurricular activities conducted within the organization (BCD Travel)
- Received certificate of appreciation from the management and the organizers for participating in intercompany dance competition (BCD Travel)
- Received customer survey for providing the best service in collections (JP Morgan Rewarded multiple times for providing the best call resolutions( JP Morgan)
- Awarded as the best performer in terms of satisfaction and connectivity with the clients. (HealthifyMe Pvt Ltd )
Timeline
Operations Executive
HealthifyMe Health and Wellness Pvt Ltd
11.2021 - Current
Banking Specialist
JP Morgan Chase & Co
09.2020 - 11.2021
Senior Associate
BCD travel India PVT Ltd
05.2017 - 08.2020
B.com -
Mount Carmel College(autonomous)
XII - undefined
Bangalore University
SSLC - undefined
St. Charles pre-university college
Bangalore University
undefined
St. Charles high school
Government of Karnataka
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