Summary
Overview
Work History
Education
Skills
Interests
Timeline
OfficeManager
Charmi Jain

Charmi Jain

Junior Associate At Bank Of India
Mumbai

Summary

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Junior Associate

Bank Of India
Mumbai
05.2022 - Current
  • Managed customer relations through communication and helpful interactions.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Utilized customer feedback to improve product offerings.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Maintained relationships with customers to maximize sales opportunities.
  • Identified customer needs and wants to enhance customer experiences and boost sales.

Volunteer

Agenta Foundation
Mumbai
05.2021 - 12.2021
  • Used strong interpersonal communication skills to convey information to others.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Developed and executed community-focused initiatives to raise COVID-19 awareness.
  • Guided troubled individuals to tools and resources necessary for healing.

Tele-calling Internship

Financial Planning Academy
Mumbai
01.2019 - 10.2019
  • Interacted with customers by phone, email, or in-person to provide information.
  • Sorted and organized files, spreadsheets, and reports.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Prepared project presentations and reports to assist senior staff.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Bachelors in Commerce (Financial Market) -

Mumbai University
Mumbai, India
08.2018 - 06.2021

Skills

    Customer/Client service

Time Management

Preparing reports

Resources Management

New hire training

Maintaining Team Relations

Interests

Watching Movies

Listening to Music

Meeting new people

Cleaning/ De-cluttering

Timeline

Junior Associate

Bank Of India
05.2022 - Current

Volunteer

Agenta Foundation
05.2021 - 12.2021

Tele-calling Internship

Financial Planning Academy
01.2019 - 10.2019

Bachelors in Commerce (Financial Market) -

Mumbai University
08.2018 - 06.2021
Charmi JainJunior Associate At Bank Of India