Charmi Patel
HR & Administrative Manager
Summary
Driven and resourceful administrative professional with 10 + years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
11
11
years of professional experience
3
3
Languages
Work History
HR & ADMIN EXECUTIVE
Ratna Group - INDIA
01.2024 - Current
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Educated employees on company policy and kept employee handbook current.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Directed hiring and onboarding programs for new employees.
- Conducted company-wide town hall meetings to convey updates.
- Met with employees annually for progress reviews and performance assessments.
- Processed employee claims involving performance issues and harassment.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Launched new rewards program to identify and celebrate staff performance.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Interviewed, recruited and trained new onboarding candidates.
Administrative Head & HR Manager
S3M Design Consultant LLP
09.2018 - 12.2023
- Supervised clerical and administrative personnel by communicating job expectations, appraising job results and disciplining employees.
- Planned and coordinated administrative procedures and systems to devise ways to streamline processes.
- Created budget plans to find ways to reduce costs and monitor flow of money.
- Collaborated with accounting and management teams to set budgets, monitor spending and process payroll.
- Conducted research to assist with routine tasks and special projects.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Supervised and mentored direct reports and developed talented HR teams.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Processed employee claims involving performance issues and harassment.
Senior Medical Representative
Rudraksh Pharmaceutical
01.2013 - 08.2017
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
Education
Sy Bcom - Commerce
05.2013 - 06.2016
Skills
Human Resources Management (HRM)
Conflict management
Travel coordination
Staff Management
Travel accommodations
Schedule Management
Strategic planning
Administrative support
Office administration
Office management
Mail handling
Schedule & calendar planning
Scheduling
Employee training and development
Filing and data archiving
Timeline
HR & ADMIN EXECUTIVE - Ratna Group - INDIA
01.2024 - Current
Administrative Head & HR Manager - S3M Design Consultant LLP
09.2018 - 12.2023
Gujarat University - Sy Bcom, Commerce
05.2013 - 06.2016
Senior Medical Representative - Rudraksh Pharmaceutical
01.2013 - 08.2017