CHARMING ASHOKKUMAR DALAL
Bharuch
Summary
Experienced IT professional specializing in hardware and networking solutions. Configured and troubleshot desktop environments while providing outstanding customer support. Resolved complex issues with a focus on user satisfaction and operational efficiency, leveraging technology to enhance productivity.
Overview
3
3
Languages
9
9
years of professional experience
Work History
IT Officer
Randstand India Pvt Ltd.
07.2026 - Current
- Project: PPG Asianpaints PVT LTD
- Administered Active Directory accounts, permissions, and password resets for staff
- Installed software, patches, and security updates across employee workstations.
- Monitored hardware inventory and maintained IT asset records.
Desktop Support Engineer
Team lease Services Limited
12.2024 - 07.2026
- Project: Deepak Fertilizers and Petrochemicals
- Resolved desktop incidents for Team Lease Services Limited, enhancing user satisfaction and system functionality.
- Supported Windows, email, and application access across managed offices, ensuring seamless communication and operational continuity.
- Installed hardware, peripherals, and standard software for end users, facilitating efficient workplace setup and minimizing downtime.
Desktop Support Engineer
Hitachi Systems Micro Clinic Pvt. Ltd
07.2023 - 12.2024
- Project: Deepak Nitrite Limited
- Provided desktop support
- Resolved hardware and software issues for end users.
- Installed and configured Windows systems and business applications.
Customer Support Engineer
IMSI Staffing Pvt Ltd.
11.2022 - 07.2023
- Project: Godrej Industries Ltd. (Valia)
Customer Support Engineer
Hitachi Systems Micro Clinic Pvt. Ltd
03.2021 - 11.2022
- Project: Deepak Nitrite Limited
- Resolved customer issues through email, phone, and ticketing support channels.
- Diagnosed software and hardware problems using logs, screenshots, and system checks.
- Guided clients through installation, configuration, and troubleshooting steps.
Customer Support Engineer
AGS Transcend Technology Ltd.
08.2018 - 03.2021
- Project: Future Group.
Filed engineer
Smart Developing Internet industries Pvt Ltd.(SDII)
Bharuch
07.2017 - 08.2018
- Installed internet equipment across SDII field sites and client locations.
- Diagnosed connectivity faults using testing tools and site inspection methods.
Education
Diploma - Mechanical
Gujarat Technological University
ACHNP(Advanced Certified Hardware & Networking Professional) -
IIHT (Indian Institute of Hardware & Networking)
Advance Diploma - Hardware & Networking
I.T.C.T Computer Education (Govt. Of India)
Basic Computer Course -
EM power
Programming In C& C+ -
AICE (All India Computer Education)
Bharuch 08.2011 - 01.2012
S.S.C -
G.S.E.B
Skills
- Domain user management
- Remote desktop support
- Desktop environment troubleshooting
- Knowledge of Operating System (Windows XP,7,8,10 &Server 2008 & 2012)
- Operating system maintenance
- Knowledge of Hardware and Networking
- LAN and Wi-Fi management
- DNS and DHCP knowledge
- Project
- Internet sharing and gateways
- Installing Antivirus and maintaining updates
- Printer configuration
- User-based printer configuration
- Configuring Outlook
- Microsoft Office proficiency
- Working in Office 365
- Remote support resolution
- Assembling and disassembling CPU Hardware
- Intune Process
- IT vendor management
- Hardware inventory
- Project coordination
Personal Information
- Date of Birth: 1994-07-27
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
LANGUAGES KNOWN:
English, Hindi, and Gujarati
HOBBIES & INTERESTS
Net Surfing, Travelling & Riding, Playing Cricket & Strategic Games, Photography
DECLARATION:
I hereby declare that the above-mentioned information is true to the best of my Knowledge. CHARMING ASHOKKUMAR DALAL SIGN
Languages
Hindi
Proficient
C2
English
Elementary
A2
Gujarati
Proficient
C2
Timeline
IT Officer
Randstand India Pvt Ltd.
07.2026 - Current
Desktop Support Engineer
Team lease Services Limited
12.2024 - 07.2026
Desktop Support Engineer
Hitachi Systems Micro Clinic Pvt. Ltd
07.2023 - 12.2024
Customer Support Engineer
IMSI Staffing Pvt Ltd.
11.2022 - 07.2023
Customer Support Engineer
Hitachi Systems Micro Clinic Pvt. Ltd
03.2021 - 11.2022
Customer Support Engineer
AGS Transcend Technology Ltd.
08.2018 - 03.2021
Filed engineer
Smart Developing Internet industries Pvt Ltd.(SDII)
07.2017 - 08.2018
Programming In C& C+ -
AICE (All India Computer Education)
08.2011 - 01.2012
Diploma - Mechanical
Gujarat Technological University
ACHNP(Advanced Certified Hardware & Networking Professional) -
IIHT (Indian Institute of Hardware & Networking)
Advance Diploma - Hardware & Networking
I.T.C.T Computer Education (Govt. Of India)
Basic Computer Course -
EM power
S.S.C -
G.S.E.B