Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
CHARU ARORA

CHARU ARORA

Mumbai

Summary

Precise Junior & Excellence Manager with 8+ years background in project management, process, and team leadership. Adept in defining project objectives, scheduling tasks, and ensuring a project achieves all of its objectives. Excellent interpersonal and communication skills with an entrepreneurial spirit.

Overview

10
10
years of professional experience

Work History

Senior Consultant

General Mills
07.2023 - Current
Senior Consultant | Project Management, Data Management, Process Improvement & System Optimization Key Responsibilities & Achievements:
  • Project Execution & Decision Support: Partnered with the Engagement Management Office (EMO) to execute strategic activities within the DRIVE planning process, driving project execution and decision-making.
  • Dashboard Development & Reporting: Designed and implemented custom dashboards and reporting metrics to enable real-time tracking and data-driven decisions for senior leadership.
  • Data Management Optimization: Centralized data capabilities, streamlining dataset management and enhancing data consistency by cleaning and mapping data from GMI systems, improving data flow and insights.
  • Data Quality & Compliance: Collaborated with data stewards to define and deploy validation metrics, improving data quality and ensuring compliance across all systems.
  • System Updates & Enhancements: Translated client requirements into technical specifications, enabling successful system updates and enhancements aligned with business needs.
  • Client Support & Issue Resolution: Provided ongoing client support, ensuring timely issue resolution and seamless system usage for stakeholders.
  • Process Improvement Leadership: Led process improvement initiatives, reducing project cycle times and improving overall business productivity.
  • Standardized Reporting Tools: Developed standardized reporting tools to track project performance, enhancing senior leadership oversight and decision-making.
  • Data Security & Cross-Functional Collaboration: Collaborated with cross-functional teams to enhance data security and ensure regulatory compliance across platforms.

IT Excellence Executive - Junior Manager

Marico
02.2022 - 07.2023
  • Manage IT & Excellence strategic projects directly with CIO, Partners and external vendors
  • Excellent in tracking development milestones of projects and aligned to stated deadlines
  • Act as a team leader in group projects, delegating tasks and providing feedback
  • Supervising the project management process to ensure work meets quality standards and falls within established deadlines and budgets
  • Manage PMO for IT & excellence projects with 50+ team members across be it AI/ML, Data Science, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security for growth & development
  • Provided ongoing project status reports and development updates to stakeholders to create accountability and ownership within team
  • Development, testing, and implementation of new tools for several projects, including the productivity score portal, Jira, and the One Marico IOs application
  • Responsible for end-to-end IT communication
  • Manage vendor cost negotiation, evaluations & budgets
  • Develop and maintain clear, concise communications through regular reports, participation in meetings with vendors and internal team members

Senior Strategy and Ops Associate

Gartner, Inc
06.2018 - 02.2022
  • Participate & lead team projects and initiatives that seek to streamline activities that support continuous improvement programs
  • Provide regular project status updates to various stakeholders during project delivery
  • Support build-out of an effective automation pipeline

Engagement Manager

Zylotech
01.2018 - 06.2018
  • Bulk data management with clients like Palo Alto, Cisco, etc
  • Met with clients to understand needs and develop proactive solutions in terms of research, data correction, verification
  • Managed different projects for clients for their IT and sales database
  • Research analysis flow and work management for the team by handling coordination among team members
  • Was responsible for handling team of eight member with projects and growth

Operations Specialist

Zones Corporate Solutions
09.2016 - 11.2017
  • Lead multiple projects and client assignments ensuring appropriate workflow planning and Quality assurance
  • In charge of daily operational needs such as planning, issuing, and following up on Purchase Orders delivery and shipment schedules
  • Responsible for implementing internal procurement strategies to cater to high delivery and short lead time requirements
  • Advise internal and external on issues regarding purchasing
  • Collaborate with external / internal clients to execute procurement operations

Product Analyst

Markit India Services
07.2014 - 09.2016
  • Client Relationship and Client onboarding
  • Customer due diligence including Compliance
  • Identity, enhance, and create measures to ensure compliance with existing, updated, and new compliance requirements, including but not limited to, market rules and ISDA Standards
  • Proactively support internal & external clients through proper training, data analysis, and development of tools to ease the compliance burden
  • Prepare reports and presentation materials on compliance activities, performance matrices, and procedures for internal and external business collaborates
  • Team collaboration and client engagement for working extensively with various teams across global locations to fulfil an entity KYC requirement as mandated by compliance and regulatory standards

Education

BBA - Business Administration And Management

Trinity Institute of Professional Studies
01.2014

12th CBSE - Commerce with Math's

Mount Abu International School
01.2010

10th CBSE Board -

Mount Abu International School
01.2008

Skills

  • Project Management
  • Operational Excellence
  • Business Development
  • Budget Management
  • Vendor Evaluation
  • Client Handling
  • Stakeholder Management
  • Reporting, SOPs & Design Workflow
  • Team Handling & Building
  • Requirement Gathering
  • Business Analysis
  • Process Excellence
  • MS Office tools
  • Kanban Tools - Trello & JIRA
  • Mind Mapping Tools Like LucidChart
  • Google Analytics
  • Microsoft Power BI
  • Strongview
  • MS O365 Usage and Adoption
  • Tableau
  • CRM
  • AX Dynamics

Accomplishments

  • MARKIT PAT ON THE BACK AWARD for the best performance in multiprocess.
  • Zones - 5 Star Award for the accomplishment of different project before timeline.
  • Gartner - Q4 Service Ops Spotlight Award for the 'Client insights- POC Excellence' team.
  • Marico - Q1 & Q3 Service award for project handling and driving initiatives.

Timeline

Senior Consultant

General Mills
07.2023 - Current

IT Excellence Executive - Junior Manager

Marico
02.2022 - 07.2023

Senior Strategy and Ops Associate

Gartner, Inc
06.2018 - 02.2022

Engagement Manager

Zylotech
01.2018 - 06.2018

Operations Specialist

Zones Corporate Solutions
09.2016 - 11.2017

Product Analyst

Markit India Services
07.2014 - 09.2016

12th CBSE - Commerce with Math's

Mount Abu International School

10th CBSE Board -

Mount Abu International School

BBA - Business Administration And Management

Trinity Institute of Professional Studies

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