Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Charu Bhardwaj

Bangalore

Summary

Result oriented professional with over 7 years of experience in the aviation industry and a strong background in Customer Service and Sales Management . Began my career as a Customer Relationship Executive in Banking , developing exceptional client engagement skills . Soon transitioned to a Senior Sales Manager role in a BPO, where I drove sales performance and improved customer satisfaction . Spent 5 years as a Cabin Attendant with Indigo, delivering outstanding service in high pressure environments . Following that , 2 years I served as a Grooming And Poise Trainer , creating training programs to enhance employee professionalism and service quality . Additionally, I am a freelance Celebrity Makeup Artist ,bringing creativity and a keen eye for detail to my work. Eagar to leverage my diverse skill set in a challenging role .

Overview

10
10
years of professional experience
1
1
Certification

Work History

Makeup Artist

Freelance
Bangalore
01.2024 - Current
  • Demonstrated makeup application techniques to clients based on individual features and preferences.
  • Created custom looks for special events, such as weddings, proms, and photo shoots.
  • Maintained a clean and sanitary work area in accordance with health regulations.
  • Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
  • Provided personalized advice to customers regarding the selection of products appropriate for their needs.

Poise, PD and Grooming Trainer

Indigo
Gurgaon
05.2022 - 04.2024
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.

Customer Relationship Manager

Indusind Bank
Zirakpur
12.2014 - 03.2024
  • Organized promotional events to attract new customers.
  • Assisted sales team with product presentations and client meetings.
  • Identified opportunities for cross-selling products or services.
  • Maintained accurate records of all interactions with customers.

Senior Cabin Crew Member

Indigo
Bangalore
12.2015 - 03.2021
  • Managed the safety and security of passengers on board aircrafts.
  • Provided customers with excellent service while ensuring their comfort and satisfaction.
  • Enforced airline regulations and policies to ensure a safe flight environment.
  • Conducted pre-flight briefings, demonstrated emergency equipment, and ensured cabin readiness for take-off.
  • Managed customer complaints in a professional manner, resolving any issues that arose during the flight.
  • Assisted passengers with special needs including unaccompanied minors, disabled persons or those requiring medical assistance.
  • Performed first aid when needed and provided reassurance to nervous passengers during turbulence or other unexpected events.

Senior Sales Executive

Vonage
Chandigarh
04.2015 - 10.2015
  • Developed and implemented strategic sales plans to increase revenue and market share.
  • Analyzed customer data to identify trends in buying behavior, preferences and needs.
  • Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
  • Managed a team of sales representatives by setting goals, providing guidance, monitoring performance and offering coaching as needed.

Education

MBA - HR , Marketing

Indo Global College of Engineering
Chandigarh
04-2015

Bachelor of Arts -

HP University
Shimla
03-2013

Skills

  • Special Effects Makeup
  • Grooming
  • Teamwork
  • Leadership
  • Communication
  • Training and mentoring

Languages

Hindi
First Language
English
Advanced (C1)
C1

Certification

  • Complete Artistic Pro Specialist in Hairstyling and Makeup Artistry By London Academy of Freelance Makeup.
  • Creative Spacial Effects Makeup Course By London Academy of Freelance Makeup.
  • Pro Creative Session Hairstyling Course By London Academy of Freelance Makeup.
  • Creative Specialist in Airbrush Makeup By British Association of Beauty Therapy and Cosmetology (BABTAC).
  • Diploma in Arabic and Asian Makeup By Confederation of International Beauty Therapy and Cosmetology (CIBTAC).
  • CIBTAC Level 2 in Providing Makeup Application .
  • Follow Health and Safety in the Salon & Apply Makeup By CIBTAC.

Timeline

Makeup Artist

Freelance
01.2024 - Current

Poise, PD and Grooming Trainer

Indigo
05.2022 - 04.2024

Senior Cabin Crew Member

Indigo
12.2015 - 03.2021

Senior Sales Executive

Vonage
04.2015 - 10.2015

Customer Relationship Manager

Indusind Bank
12.2014 - 03.2024

MBA - HR , Marketing

Indo Global College of Engineering

Bachelor of Arts -

HP University
Charu Bhardwaj