Charu Damodaran
Senior Salesforce Administrator and Business Analyst
Chennai
Summary
I am an accomplished Salesforce Professional with over 5.8 years of expertise in Salesforce solutions, specializing in business analysis and implementation. My experience includes leading teams, designing robust systems, and optimizing sales processes to enhance customer satisfaction. At Corpay India Private Limited, I successfully improved operational efficiency by implementing automated systems and optimizing Salesforce solutions, resulting in a 40% increase in customer success. I have a proven track record in collaborating with stakeholders to gather requirements and ensure alignment with project goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Senior Salesforce Administrator and Analyst
Corpay India Private Limited
Chennai
04.2024 - Current
- Led a team of two Junior Salesforce Administrators to enhance business operations
- Owned Salesforce solution delivery for the APAC region, increasing customer success by 40% through tailored implementations
- Managed user provisioning and deprovisioning in Okta, ensuring seamless SSO authentication for Salesforce and resolved issues by troubleshooting Okta configurations and permissions.
- Diagnosed and resolved Salesforce-related issues in Sales Cloud and Service Cloud to ensure seamless business operations.
- Managed Salesforce deployments, including sandbox refreshes, change set migration, and post-deployment validations.
- Ensured all system changes adhered to BT security policies and SOX compliance standards.
- Worked with internal and external audit teams to provide evidence for compliance and gap assessments. Maintained detailed documentation of system configurations and process changes.
- Conduct business analysis of sales processes to identify inefficiencies and propose solutions
- Design and implement Salesforce solutions to optimize sales workflows and drive efficiency
- Collaborate with cross-functional stakeholders, sales teams, and technical experts to gather requirements and translate them into scalable Salesforce solutions
- Led Salesforce adoption and training initiatives, ensuring smooth user adoption and increased productivity
- Developed a custom ticketing system leveraging Salesforce, improving response times and case management
- Supported Salesforce integrations with third-party applications, including Preqin and other external data sources, improving data accuracy and workflow automation.
- Automated sales commission calculations, improving accuracy and payout efficiency
- Assisted finance and sales compensation teams with Salesforce-related reporting and issue resolution during critical financial periods.
System Engineer-Salesforce
Tata Consultancy Services
Chennao
07.2019 - 03.2024
- Collaborated with stakeholders, including business analysts and developers, to gather requirements for Salesforce projects, focusing on enhancements and bug fixes
- Developed advanced reports and dashboards tailored to meet stakeholder needs, ensuring alignment with project goals
- Customized Salesforce fields, page layouts, and workflows to align with business needs, while managing user access and data security settings
- Provided timely resolution to user support tickets and implemented best practices for data management within Salesforce
- Conducted training sessions for users on Salesforce features and maintained comprehensive documentation of configurations and processes
- Provided timely troubleshooting and resolution for Salesforce issues, ensuring compliance with SLAs.
- Managed user access controls and ensured data integrity in alignment with security policies and SOX compliance requirements.
Education
Online Post Graduate Diploma - Management
Great Lakes Institute Of Management
Chennai 05.2024 - Current
B.Tech - Information Technology
Sri Sairam Engineering College
Chennai 03.2015 - 04.2019
Skills
- Salesforce Business Analysis
(Sales process assessment &
optimization)
- Salesforce Implementation &
Administration(Sales Cloud & Service Cloud)
- Stakeholder Collaboration &
Requirement Gathering
Process Automation (Flows,
Workflows, Approval
Processes)
- Salesforce Adoption &
End-User Training
- Data Integrity & Reporting
(SOQL, Dashboards, Reports)
- AI & Automation (Einstein
Case Classification, API
Integrations)
Certification
Salesforce Certified Administrator
Tools And Platforms
Reports, Dashboards, Flows, Process Builder, Salesforce Inspector, Data Loader, SOQL, Workbench, Lucidchart, Microsoft Visio, Confluence, SharePoint, JIRA, Excel, Google Sheets, DemandTools
Key Milestones
- Led the team into the finals of Smart India Hackathon conducted by the government of India for two consecutive years (2017 & 2018)
- Placed third in Technical Innovation contest 'Sai-Techgrail' organized by Sri Sairam Engineering College.
- Presented a paper on 'Charging Commotion Cure' in the International Conference on Computing and Communication Technologies(ICCCT'19) and published the same in IEEE Journal.
- Bagged the silver medal twice in Shuttle Badminton at the Zonal level.
Timeline
Online Post Graduate Diploma - Management
Great Lakes Institute Of Management
05.2024 - Current
Senior Salesforce Administrator and Analyst
Corpay India Private Limited
04.2024 - Current
System Engineer-Salesforce
Tata Consultancy Services
07.2019 - 03.2024
B.Tech - Information Technology
Sri Sairam Engineering College
03.2015 - 04.2019
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