CHARU KASHYAP
JALANDHAR
Summary
Dynamic and resourceful professional trainer dedicated to fostering impactful results in language proficiency education. Expertise in curriculum development, language assessment, and student engagement, complemented by a strong emphasis on team collaboration and adaptability. An optimistic outlook and a sense of humor contribute to a positive work environment, while a commitment to lifelong learning drives continuous personal and professional growth. Seeking an organization that values operational flexibility and promotes creative thinking, ensuring an atmosphere where knowledge exploration thrives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Spoken English and IELTS and PTE Trainer
ARYANS ACADEMY
04.2022 - 09.2024
- Instructed students on characteristics of IELTS Academic examination, providing recommendations for Academic-specific areas to emphasize in study.
- Provided instruction on material evaluated in listening, speaking, reading and writing sections of IELTS General Training and Academic examinations.
- Assessed IELTS-specific characteristics of multiple choice, matching and sentence, summary and diagram completion questions to identify techniques to take advantage of question format.
- Advised candidates for IELTS General examination on essay formats and time limits specific to General examination.
- Maintained records of student assignment performance, monitoring progress over time, gathering feedback on classroom instruction and offering individual support.
- Reviewed successful short answer and essay responses to identify strengths and develop outlines and other hints for composing high-scoring writing.
- Delivered daily progress reports to students, grading practice questions and giving feedback on grammar, syntax and general style for writing assignments.
- Helped students succeed through coaching, mentoring and positive reinforcement.
- Planned, organized and taught lessons for adult English language learners involving listening, speaking, reading and writing instructional components.
- Instructed students on ideas and customs in English, conversational English and career planning, social adjustment and practical life skills.
- Collaborated with colleagues to share best practices and refine PTE training methodologies.
- Established a positive learning environment by fostering open communication and mutual respect among students.
- Communicated with parents on a regular basis to discuss student performance and address concerns proactively.
- Provided one-on-one coaching sessions for struggling students, resulting in significant improvements in their scores.
International Student Ambassador
Aryans Academy
04.2022 - 09.2024
- Facilitated orientation sessions for incoming international students, ensuring a smooth transition into campus life.
- Supported academic success for international students by organizing tutoring sessions and study groups tailored to their needs.
- Ensured compliance with immigration regulations by assisting students in completing necessary paperwork accurately and promptly.
- Enhanced language proficiency among non-native English speakers through targeted language support programs and conversation practice sessions.
- Enhanced international student satisfaction by effectively addressing their concerns and providing timely support.
Line Cook and Assistant Bartender
Pedlders
07.2021 - 07.2022
- Gathered, washed, polished and restocked drink glasses.
- Stayed up to date on full bar menu and developed extensive mixology knowledge.
- Bussed tables and bar areas, reset table supplies and sanitized surfaces.
- Processed cash and card payments, gave change and provided receipts.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Took food and drinks to bar and table customers.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Poured drinks using standard pour according to specifications.
- Studied bartenders to learn recipes for different mixed cocktails.
- Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.
Food & Beverage Server and Assistant Bartender
Mischief American Restaurant
01.2018 - 01.2020
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Helped train and develop new talent.
- Collaborated with team to deliver timely service of items.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Rotated stock items and ingredients to maintain freshness.
- Set up work stations prior to opening to minimize prep time.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Completed special orders according to customer dietary needs.
- Put together multiple, concurrent orders during dinner and lunch hours.
- Offered support to other stations in high-volume shifts.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Utilized first in, first out method to cycle through stock and keep food fresher.
- Set up workstations with needed ingredients, utensils and cooking equipment.
Sales Associate
Da Paolo Ristorante Italiano Pte Ltd
04.2016 - 12.2017
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures and customer services.
- Obtained signatures for financial documents and internal and external invoices.
Front Office Executive
Divine Hotel
06.2007 - 07.2015
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
Education
Bachelor of Designing Specializing in Fashion Design -
Apeejay College of Fine Arts
Post Graduate Diploma in International Food And Beverage Operation And Tourism And Hospitality Opera - Hospitality
SAA GLOBAL INTERNATIONAL
11.2019
Advance Diploma in Hospitality And Food And Beverage Services - Hospitality
Dimension International College
2016
Diploma in Food And Beverage Operations - Hospitality
Dimension International College
03.2015
Skills
- Curriculum development experience
- Strong communication skills
- Adaptable teaching style
- Individualized lesson planning
- Resourceful problem solving
- Online teaching proficiency
- Collaborative teamwork
- Technological savvy
- Cross-cultural sensitivity
- Quality Assurance
- Clear Communication
- Physical Stamina
- Customer Satisfaction Promotion
- Customer Service
- Safe Food Handling
- Problem Detection and Resolution
- Food Service
- Payment Processing
- Work Coordination
- Flexible and Adaptable
- Customer Relations
- Teamwork and Collaboration
- Cleaning and Sanitizing
Accomplishments
- Completed 6 months training as fashion designing in Oster Pvt Ltd Ludhiana
- Attended guest lecturers from distinguished faculties at various platforms on
Employee motivation
Strategy management
Certification
Done WSQ Certification Course on hygiene and safety procedures from Singapore government.
Also attend skilled Program on Culinary Arts and Marketing In IMI University, Switzerland.
Additional Information
- ACHIEVEMENTS , Received the Award for best performance in music Vocal and Fine Arts from University.
Languages
Hindi
Advanced (C1)
English
Upper intermediate (B2)
Interests
Listening to music, Cooking, Exploring new things and Interacting with people.
Timeline
Spoken English and IELTS and PTE Trainer
ARYANS ACADEMY
04.2022 - 09.2024
International Student Ambassador
Aryans Academy
04.2022 - 09.2024
Line Cook and Assistant Bartender
Pedlders
07.2021 - 07.2022
Food & Beverage Server and Assistant Bartender
Mischief American Restaurant
01.2018 - 01.2020
Sales Associate
Da Paolo Ristorante Italiano Pte Ltd
04.2016 - 12.2017
Front Office Executive
Divine Hotel
06.2007 - 07.2015
Post Graduate Diploma in International Food And Beverage Operation And Tourism And Hospitality Opera - Hospitality
SAA GLOBAL INTERNATIONAL
Advance Diploma in Hospitality And Food And Beverage Services - Hospitality
Dimension International College
Diploma in Food And Beverage Operations - Hospitality
Dimension International College
Bachelor of Designing Specializing in Fashion Design -
Apeejay College of Fine Arts
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