CHARU MALVIYA
Retail Manager
Indore,MP
Summary
Dynamic individual with hands-on experience in Retail Training and Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Cafe Manager - Food and Services
Self-employed
06.2023 - Current
- Maintained and managed inventories and scheduled orders accordingly
- Operate and maintain Kitchen equipment
- Handled customer relations to ensure a pleasant experience
- Provided front-line customer service through orders, cash management, and various customer issues
- Successfully increased overall cafe revenue by 30% within a year of management through targeted marketing initiatives, streamlined operations and enhance customer experiences.
Department Manager and Coach
DECATHLON SPORTS INDIA PVT.LTD.
01.2020 - 05.2023
- Over 3 years of experience in developing and delivering product training to teammates. Trainer for a different segment of Technical Products.
- Proven record of success in creating vivid and easy to understand training materials.
- Successfully managed a team of 10+ people to meet and achieve sales goals
- Trainer of multi brand department inside the store:Domyos/Nyamba/Kimjaly/Nabaiji contributing 30% of total store share i.e >10cr for the fiscal year
- Excellent sense of Visual Merchandising
- Analyzed and evaluated departmental performance, resulting in a positive improvement in overall economic performance
- Managing internal and external events to promote the Business and ensure strong catchment presence
- Successfully Facilitated a wide range of Training/workshop for whole West-zone
Sport Leader / Sales Manager
DECATHLON SPORTS INDIA PVT.LTD.
09.2017 - 12.2019
- Catered to all customer needs and delivered effective solutions to all the problems
- Business Forecasting Referent : Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Working with Re-sellers to streamline Product sourcing which resulted in an enormous growth% of the product line
- Developed successful tactics to sell products and services to customers
Education
PGDM - Marketing/HR
MITSOB
Kothrud, Pune05.2017
Bcom-Tax -
Renaissance University
04.2014
Skills
- Leadership Skills
- Product Training Skills
- Excellent Communication Skills
- Excellent Customer Service Skills
- Multitasking Skills
Customer engagement
Foodservice
Coffee shop operations
Languages
English
Hindi
Hobbies and Interests
- Travelling
- Playing Guitar
- Singing
- Watching movies
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsFlexible work hoursHealthcare benefitsTimeline
Cafe Manager - Food and Services
Self-employed
06.2023 - Current
Department Manager and Coach
DECATHLON SPORTS INDIA PVT.LTD.
01.2020 - 05.2023
Sport Leader / Sales Manager
DECATHLON SPORTS INDIA PVT.LTD.
09.2017 - 12.2019
Bcom-Tax -
Renaissance University
PGDM - Marketing/HR
MITSOB
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