Summary
Overview
Work History
Education
Skills
Additional Expertise
Accomplishments
Timeline
BusinessAnalyst
Charu Mehandiratta

Charu Mehandiratta

Program Manager
Gurgaon,HR

Summary

  • Results-oriented Project Management professional with 10+ years of experience delivering high-quality IT projects, particularly in the BFSI domain.
  • Expertise in Project Management, Requirements Management, Cost Estimation, Project Planning, Risk Management, Documentation, Knowledge Management, and Team Management.
  • Proven track record managing end-to-end project lifecycles — from initiation and planning to execution, monitoring, control, and closure.
  • Successfully led cross-functional teams of 18+ members across development and QA functions.
  • Skilled in Agile methodologies (Scrum, Kanban/Continuous Flow) with hands-on experience in Backlog Grooming, Sprint Planning, Story Sizing & Prioritization, Stand-ups, Demos, and Retrospectives.
  • Implemented and managed Agile frameworks to improve project velocity and product quality.
  • Proficient in Release Management, including product release planning, software configuration, and version control.
  • Strong focus on risk mitigation, dependency tracking, and conflict resolution throughout project lifecycles.
  • Excellent communicator; adept at translating complex technical concepts and business goals into clear, actionable plans for diverse stakeholders.
  • Recognized for exceptional people management, leadership, and collaboration skills across various team sizes and environments.
  • Known for consistently meeting tight deadlines and handling high-severity issues, including War Room operations for critical problem resolution.
  • Self-motivated, fast learner with a strong work ethic and a passion for continuous improvement and skill development.
  • Consistently acknowledged by clients and employers for delivering results and driving team performance.
  • Well-versed in working under pressure while managing multiple tasks with exceptional organizational and time-management skills.

Overview

13
13
years of professional experience

Work History

Deputy Program Manager

Comviva Technologies
09.2024 - Current
  • Spearheaded cross-functional teams, promoting collaboration among diverse groups for successful project outcomes.
  • Conducted regular status meetings to monitor progress and address any challenges or concerns promptly.
  • Managed resource allocation across multiple projects simultaneously while maintaining focus on quality outcomes.
  • Oversaw daily operations, ensuring prompt resolution of issues and maintaining a high level of service delivery.

Portfolio Manager

Decimal Technologies
03.2019 - 09.2024
  • Project: Incentive Payout Management System as Project Manager
  • Requirement freezing and design finalization.
  • Monitoring and controlling of project, financial tracking.
  • Third party vendor management, issues and risk escalation.
  • Application debugging and support project in O&M phase, monitor SLA.
  • Multiple client handling for the central solution
  • Pitching and convincing client for correct solution migrates
  • Verifying solution caters business and marked needs
  • Parallel team for solution build and usage across multiple clients
  • Account: IBL , IDFC ,DB

Project Manager

Decimal Technologies
03.2019 - 06.2022
  • Project: CASA mobile app as Project Manager
  • Project Planning and scheduling
  • Understanding requirements and preparation of requirement documents.
  • Collaboration with product team for product development and customization.
  • Design finalization, Planning Iterations, Scope baseline & finalization
  • Monitoring and controlling of project.
  • Helping and coordination with team for multiple issues faced during development/coding. and ensuring RCA for issues
  • Project reporting to senior management on regular basis. Preparing various reports like MSR, Progress reports.
  • Mentoring team and resolve issues.
  • Account: KMBL

Team Lead

Wipro Technologies
10.2012 - 02.2019
  • Project: Policy setup as Team Lead
  • Detailing Sprint requirement and converting task into epics and stories.
  • Marking client business and IT dependency as risk to task completion.
  • Tagging story points in sync with client and scrum master.
  • Mentoring team development and monitor issue logs.
  • Application debugging and support project in O&M phase, monitor SLA.
  • Project reporting and collaboration and coordination with multiple stakeholders.
  • Account: Mastercard

Team Lead

Wipro Technologies
10.2012 - 02.2019
  • Project: Holmes as Team Lead
  • Assist the Managers in project execution
  • BPO automation Pilot project with Wipro Holmes to automate the service-providing system.
  • Orchestration tool is to create a BOT which can respond back to Counter party emails based on the request.
  • Track Weekly Resource utilization and have quarterly forecast
  • Track each project and delivery optimization
  • Work with Different Heads and consolidate requirement pipeline. Track MIS
  • Documentation development and client Sign off regular follow ups.
  • Keeping the track of each governance meetings.
  • Responsible for handling email configuration module including automatic reading of newer emails.
  • Account: Union Bank of Switzerland

Full Stack developer

Wipro Technologies
10.2012 - 02.2019
  • Project: WebSphere Migration as Full Stack developer
  • Migration includes Mavenization and creating the jar/war/ear as per the server.
  • Externalization of all the property file resources in order to make environment restricted deployment.
  • Apache Logger Version up gradation and log maintenance.
  • Security changes to maintain internal authentication of UBS system
  • Migrated Spring based applications
  • Worked on Client/server-Side programming using spring framework Creating SOAP services.
  • Implemented SOAP web service
  • Migrating code to the newer server version, Java version and Jar versions
  • Unit Testing and Bug fixes.
  • Development to production deployment taken care
  • Deployment in apache tomcat and WebSphere
  • Business Checkout , application handover , Application specific documentation etc taken care
  • Account: Union Bank of Switzerland

Production support engineer

Wipro Technologies
10.2012 - 02.2019
  • Project: Environment Provisioning as Production support engineer
  • SBSA_PSR is PRODSIM Remediation Project which reduces the Gaps between Non and Prod env
  • This project deals with fixing of Code related as well as functionality related Gaps.
  • Various test cases were executed, and the non-working functionalities were retrofitted
  • Winscp and Putty tool used for code analysis.
  • Raising issue in Quality centre as per Code and gap analysis results
  • Issue analysis and taking care of corresponding code changes Bug fixes raised by the users and third party vendors.
  • Marinating records in Quality Center
  • Taking care of deployment and change events via Change Management tool
  • Account: Standard Bank of South Africa

Education

Master of Science - Computer Science

BITS PILANI
04.2001 -

Bachelor of Science - Computer Science

GLA University
Mathura, India
04.2001 -

Skills

Project management

Additional Expertise

Training & Process Management

  • Led end-to-end training operations, scheduling product and role-based training (QA, PM, Tech Leads, Solution Architects) for freshers and experienced hires.
  • Managed a team of 5+ trainers; coordinated on-site/off-site training aligned with client needs.
  • Standardized internal project processes by creating reusable document templates (e.g., Requirements, QA, FTE Tracker, CR Management, API Docs).
  • Enforced process adherence across PMs; monitored compliance and escalated breaches to senior management.

Accomplishments

  • Recognized as TOPGUN Performer for three consecutive years at Decimal for exceptional project delivery, leadership, and performance excellence.
  • Achieved first-ever North America project success for Comviva by delivering a high-impact project in under 2 weeks, setting a new benchmark for rapid deployment and execution.

Timeline

Deputy Program Manager

Comviva Technologies
09.2024 - Current

Portfolio Manager

Decimal Technologies
03.2019 - 09.2024

Project Manager

Decimal Technologies
03.2019 - 06.2022

Team Lead

Wipro Technologies
10.2012 - 02.2019

Team Lead

Wipro Technologies
10.2012 - 02.2019

Full Stack developer

Wipro Technologies
10.2012 - 02.2019

Production support engineer

Wipro Technologies
10.2012 - 02.2019

Master of Science - Computer Science

BITS PILANI
04.2001 -

Bachelor of Science - Computer Science

GLA University
04.2001 -
Charu MehandirattaProgram Manager