Charu Sharma
Senior operation executive
New Delhi,DL
Summary
Leader with 7 Years of success operations executive experience within Financial Industry. Employs organizational skills, interpersonal skills and computer data knowledge to effectively perform administrative and operational support duties with maximum impact. Consistently promotes company values and service standards for efficient office operations & Risk management.
Overview
9
9
years of professional experience
18
18
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Operations Executive
Sharekhan Ltd by BNP
4 2021 - Current
- Coordinating the organization's resources for goal achievement, operation efficiency, and effectiveness
- Franchisee training, software mapping, Account opening (IPO funding, LAS, Non -individual, Individual, KYC Analyst and refresh)
- Organized office operations, leading daily activities and controlling correspondence.
- Dematerialization, Bank updation, brokerage modification, Daily MIS (Penalty file, One day before l.e
- Risk management, Compliance handling (Trade confirmation).
- Client/Franchisee handling and problem resolution
- Trade confirmation
- Overall branch administration, financial well being, cost management and profitability.
- Improved overall customer satisfaction rates by implementing new training programs for frontline staff.
Customer Service/Back office Executive
SMC Global Securities ltd
02.2017 - 03.2021
- Client handling and problem resolution of clients at national as well as global levels over calls and meetings
- Managing and resolving trade-related disputes by close coordination with other departments of the organization
- Providing product information to clients and partners
- Branch and partner query handling
- Data management
- Back office queries handling.
- Streamlined back office processes by implementing efficient document management systems and reducing manual tasks.
Customer Service Executive/Franchisee head
Jai Balaji Logitech Company
07.2016 - 01.2017
- Client handling and problem resolution of clients at national as well as global levels over calls and meetings
- Budget management
- Develop strategic goals in collaboration with other executives
- Assess the performance of internal and external operations, including employees and procedures.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Customer Service Executive/Operations
Overnite Express Ltd
07.2015 - 05.2016
- Managing and resolving courier delivery-related disputes by close coordination with other departments of the organization
- Providing product information to clients and partners
- Branch and partner query handling
- Data management.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
Master of Arts - Political Science and International Relations
Jesus And Marry College (IGNOU) Delhi
South Delhi 05.2019 - 05.2022
Bachelor of Arts - Arts And Entertainment Management
Jesus And Marry College (NCWEB) Delhi
Delhi, India 05.2015 - 05.2018
12th - Arts and Humanities
CBSE
05.2013 - 05.2015
10th - General Subjects
CBSE
05.2003 - 05.2013
Skills
Client Relationship Management
Risk Management
Customer service
Administration
Accounting
Management
Budget management
Problem-solving
Team Leadership
Certification
NISM VI Depository operations, NISM, 06/01/2021, 70.25
Awards
Prize Winner in creative writing
Travel, hiking, trekking, photography
For me, traveling has been a wonderful opportunity to explore new places, try new foods and meet new people, I have had the chance to learn about different cultures and ways of life, which has helped me to understand and appreciate the world around me. Travelling has also helped me to develop my language skills.
Timeline
Master of Arts - Political Science and International Relations
Jesus And Marry College (IGNOU) Delhi
05.2019 - 05.2022
Customer Service/Back office Executive
SMC Global Securities ltd
02.2017 - 03.2021
Customer Service Executive/Franchisee head
Jai Balaji Logitech Company
07.2016 - 01.2017
Customer Service Executive/Operations
Overnite Express Ltd
07.2015 - 05.2016
Bachelor of Arts - Arts And Entertainment Management
Jesus And Marry College (NCWEB) Delhi
05.2015 - 05.2018
12th - Arts and Humanities
CBSE
05.2013 - 05.2015
10th - General Subjects
CBSE
05.2003 - 05.2013
Operations Executive
Sharekhan Ltd by BNP
4 2021 - Current
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