CHARU SINGH
Delhi
Summary
Successful management professional accomplished in running profitable operations through optimum stock, personnel and business management. Leverages industry knowledge to identify and capitalise on opportunities to drive growth. Knowledgeable about best practices and requirements. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
10
10
years of professional experience
Work History
Store Manager
Zudio
FARIDABAD
05.2024 - Current
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Developed strategies to maximize sales and profitability.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
Store Manager
VAN HEUSEN Innerwear
08.2022 - 04.2024
- Conducted competitor research to identify opportunities and determine potential threats
- Planned and implemented strategies for negotiating supply contracts and sourcing products and offerings from authorised suppliers
- Closely monitored team performance, identifying improvements and managing change
- Resolved complaints on products, company issues and customer service to keep business operational
- Recruited, trained and supervised staff, conducting performance and process reviews to resolve work-related issues
- Verified warranty details for defective items and replaced damaged or flawed products to keep customers satisfied
- Followed health and safety legislation in storing and displaying merchandise, keeping dangerous and age-restricted products in controlled areas for compliance
- Generated financial documents for requisitioned products and kept records of costs incurred, estimated selling prices and projected revenue for expense tracking and planning purposes.
Retail Sales Associate
H&M
09.2015 - 12.2019
- Displayed outstanding personal presentation and customer service in customer-facing role
- Resolved customer queries using active listening and problem-solving skills
- Used surveillance systems to mitigate store shrinkage and maintain safety, reporting suspected offenders to authorities for action
- Acquired and contacted leads via different channels and initiated conversion processes to convert potential clients into customers
Retail Sales Associate
ZARA
10.2014 - 08.2015
- Used open-ended questioning to understand customer needs and recommend appropriate products
- Worked flexibly across multiple customer access points
- Used downtime to clean store floor, rearrange product displays and restock shelves
Education
Diploma of Higher Education - VISUAL MERCHANDISER
JD INSTITUTE (fashion technology)
01.2020
Bachelor of Arts - B.A & HUMANITIES
DELHI UNIVERSITY
01.2016
CBSE - 10+12
SKV-Pushp Vihar Sec-01
01.2013
Skills
- Sales Management
- Business Development Strategy
- Loss Prevention
- Recruiting and Interviewing
- Flexible Schedule
- Promotional Campaigns
- Retail Inventory Management
Hobbies and Interests
Reading books, Travelling, playing outdoor games
Languages
Hindi, English
First Language
Timeline
Store Manager
Zudio
05.2024 - Current
Store Manager
VAN HEUSEN Innerwear
08.2022 - 04.2024
Retail Sales Associate
H&M
09.2015 - 12.2019
Retail Sales Associate
ZARA
10.2014 - 08.2015
Diploma of Higher Education - VISUAL MERCHANDISER
JD INSTITUTE (fashion technology)
Bachelor of Arts - B.A & HUMANITIES
DELHI UNIVERSITY
CBSE - 10+12
SKV-Pushp Vihar Sec-01