MS EXCEL
Hi, I’m
CHARU SINGH
Store Manager
Delhi
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
11
years of professional experience
1
Language
Work History
Lenskart
Store Manager
09.2025 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Zudio
Department Manager
05.2024 - 09.2025
Job overview
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Developed strategies to maximize sales and profitability.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
VAN HEUSEN Innerwear
Store Manager
08.2022 - 04.2024
Job overview
- Conducted competitor research to identify opportunities and determine potential threats
- Planned and implemented strategies for negotiating supply contracts and sourcing products and offerings from authorised suppliers
- Closely monitored team performance, identifying improvements and managing change
- Resolved complaints on products, company issues and customer service to keep business operational
- Recruited, trained and supervised staff, conducting performance and process reviews to resolve work-related issues
- Verified warranty details for defective items and replaced damaged or flawed products to keep customers satisfied
- Followed health and safety legislation in storing and displaying merchandise, keeping dangerous and age-restricted products in controlled areas for compliance
- Generated financial documents for requisitioned products and kept records of costs incurred, estimated selling prices and projected revenue for expense tracking and planning purposes.
H&M
Retail Sales Associate
09.2015 - 12.2019
Job overview
- Displayed outstanding personal presentation and customer service in customer-facing role
- Resolved customer queries using active listening and problem-solving skills
- Used surveillance systems to mitigate store shrinkage and maintain safety, reporting suspected offenders to authorities for action
- Acquired and contacted leads via different channels and initiated conversion processes to convert potential clients into customers
ZARA
Retail Sales Associate
10.2014 - 08.2015
Job overview
- Used open-ended questioning to understand customer needs and recommend appropriate products
- Worked flexibly across multiple customer access points
- Used downtime to clean store floor, rearrange product displays and restock shelves
Education
JD INSTITUTE (fashion technology)
Diploma of Higher Education from VISUAL MERCHANDISER
University Overview
Coursework in [Area of expertise]
DELHI UNIVERSITY
Bachelor of Arts from B.A & HUMANITIES
University Overview
[Degree] Graduate
SKV-Pushp Vihar Sec-01
CBSE from 10+12
Skills
Sales Management
Languages
1,C1
Software
Timeline
Store Manager
Lenskart
09.2025 - Current
Department Manager
Zudio
05.2024 - 09.2025
Store Manager
VAN HEUSEN Innerwear
08.2022 - 04.2024
Retail Sales Associate
H&M
09.2015 - 12.2019
Retail Sales Associate
ZARA
10.2014 - 08.2015
JD INSTITUTE (fashion technology)
Diploma of Higher Education from VISUAL MERCHANDISER
01/2020
DELHI UNIVERSITY
Bachelor of Arts from B.A & HUMANITIES
01/2016
SKV-Pushp Vihar Sec-01
CBSE from 10+12
03/2013