Charu Singh
Bangalore
Summary
Strategic and client-centric Account Manager with 12+ years’ experience driving B2B sales growth across SaaS, logistics, and digital marketing domains. Proven success in license renewals, revenue expansion, and client retention across global markets (North America, APAC). Adept at managing CXO relationships, sales pipeline forecasting, and enabling team efficiency through knowledge-sharing and training. Proficient in Salesforce (SFDC), Excel-based reporting, and consultative sales strategies. Now seeking growth-focused roles in Key Account Management and Strategic Sales.
Overview
12
12
years of professional experience
Work History
Account Manager
Accenture
Bengaluru
02.2021 - Current
- Working on an Account Management project for Citrix. Drove 120–140% consecutive revenue growth by managing SaaS licence renewals and overachieving targeted upselling and cross-selling quotas.
- Actively participated in fortnightly partner cadence calls, as well as syncs with technical support and customer service teams, to uncover and qualify new business opportunities.
- Oversaw a portfolio of mid-to-large accounts in the North America region, engaging with C-level stakeholders to support long-term growth.
- Developed Excel-based dashboards and SFDC reports for pipeline health, revenue forecasting, and sales analytics.
- Enabled new team members by leading onboarding sessions and training workshops on the sales process and tools.
- Consistently exceeded quarterly targets by identifying whitespace within existing accounts, and driving consultative selling initiatives.
Inside sales officer
SPOTON LOGISTICS PVT LTD
Bengaluru
02.2018 - 05.2020
- Developed and maintained strong client relationships in Gujarat region to drive logistics sales.
- Engaged in strategic calling to existing clients for upselling services and increasing wallet share.
- Successfully managed team and prospect pipelines, resulting in improved deal closure rates and client onboarding.
- Actively collaborated with internal operations teams for seamless service delivery.
Assistant Manager
IndiaMART InterMESH Limited
New Delhi
02.2017 - 01.2018
- Consulted high-value B2B clients on customized digital solutions.
- Achieved sales and renewal targets consistently, improving customer retention metrics.
- Built strong rapport with clients to ensure long-term engagement and satisfaction.
Sr Business Development Executive
Saffron Tech Pvt Ltd
New Delhi
07.2014 - 01.2017
- Drove business development of digital marketing services across US, UK, Middle East & Australia markets.
- Delivered SEO audit reports (SEMrush, LRT tools) and consulted clients on digital strategies.
- Mentored junior team members and aligned sales strategies to international client needs.
Education
Master of Business Administration - MBA
Swami Vivekanand Subharti University
Meerut, IN-UP2025
Bachelor of Technology - engineering
Shri Ramswaroop Memorial College of Engineering
Lucknow, UP2013
Skills
- B2B sales
- Account Management
- Inside Sales
- Consultative selling
- Client Relationship Management
- Revenue Growth Strategies
- Upselling and cross-selling
- Customer Retention
- Sales forecasting
- Team leadership
- Strategic Communication
- Client empathy
- Training and Development
- Tools & Platforms: Salesforce (SFDC), Microsoft Excel, SEMrush
Hobbies and Interests
- Writing: Short stories & poetry | Cooking: Experimenting with world cuisines
Timeline
Account Manager
Accenture
02.2021 - Current
Inside sales officer
SPOTON LOGISTICS PVT LTD
02.2018 - 05.2020
Assistant Manager
IndiaMART InterMESH Limited
02.2017 - 01.2018
Sr Business Development Executive
Saffron Tech Pvt Ltd
07.2014 - 01.2017
Bachelor of Technology - engineering
Shri Ramswaroop Memorial College of Engineering
Master of Business Administration - MBA
Swami Vivekanand Subharti University