CHARU SINGH
Summary
Store Manager leading daily retail operations, inventory control, cash handling, and store opening and closing procedures. Builds stronger customer experiences through staff training, product knowledge, and disciplined floor presentation. Supports sales targets by tightening operating routines and keeping the store clean, safe, and ready for trade.
Overview
12
12
years of professional experience
Work History
Store Manager
Rama Krishna Jewellers
09.2025 - Current
- Oversaw daily operations to ensure efficient store functionality and uphold safety standards for customers and employees.
- Managed inventory control, cash management, and opening and closing procedure.
- Enhanced customer satisfaction through targeted staff training in service excellence and product knowledge.
- Assisted in hiring, training, and mentoring new staff members to improve overall team effectiveness.
- Executed point of sale opening and closing procedures to ensure accurate transactions.
Department Manager
Zudio
08.2023 - 09.2025
- Monitored inventory levels and placed timely orders to ensure optimal shelf stock.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports analyzing sales figures, expenses, and profits to inform strategic decisions.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Implemented systems for tracking stock movement, enhancing accuracy and reducing discrepancies.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
Store Manager
VAN HEUSEN
04.2022 - 07.2023
- Conducted competitor research to identify opportunities and determine potential threats
- Planned and implemented strategies for negotiating supply contracts and sourcing products and offerings from authorized suppliers
- Closely monitored team performance, identifying improvements and managing change
- Resolved complaints on products, company issues and customer service to keep business operational
- Recruited, trained and supervised staff, conducting performance and process reviews to resolve work-related issues
- Verified warranty details for defective items and replaced damaged or flawed products to keep customers satisfied
- Followed health and safety legislation in storing and displaying merchandise, keeping dangerous and age-restricted products in controlled areas for compliance
- Generated financial documents for requisitioned products and kept records of costs incurred, estimated selling prices and projected revenue for expense tracking and planning purposes.
Retail Sales Associate
H&M
09.2015 - 12.2019
- Displayed outstanding personal presentation and customer service in customer-facing role
- Resolved customer queries using active listening and problem-solving skills
- Used surveillance systems to mitigate store shrinkage and maintain safety, reporting suspected offenders to authorities for action
- Acquired and contacted leads via different channels and initiated conversion processes to convert potential clients into customers
Retail Sales Associate
ZARA
10.2014 - 08.2015
- Utilized open-ended questioning to assess customer needs and suggest tailored product recommendations
- Adapted to various customer access points to ensure seamless service delivery
- Maximized downtime by cleaning store floor, rearranging product displays, and restocking shelves to enhance shopping experience
Education
Visual Merchandiser - VISUAL MERCHANDISER
JD INSTITUTE (fashion technology)
New Delhi Haus Khas Bachelor of Arts - B.A & HUMANITIES
DELHI UNIVERSITY
CBSE - 10+12
SKV-Pushp Vihar Sec-01
Skills
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- Merchandise planning
- Shrinkage reduction
- SOP development
- Team development
- Conflict resolution
- Performance coaching
- Staff scheduling
- Sales reporting
- Employee training
- Store operations
- Retail inventory management
- Store merchandising
- Customer service management
Personal Information
Software
Languages
Websites, Portfolios, Profiles
Hobbies and Interests
Timeline
Store Manager
Rama Krishna Jewellers
09.2025 - Current
Department Manager
Zudio
08.2023 - 09.2025
Store Manager
VAN HEUSEN
04.2022 - 07.2023
Retail Sales Associate
H&M
09.2015 - 12.2019
Retail Sales Associate
ZARA
10.2014 - 08.2015
Visual Merchandiser - VISUAL MERCHANDISER
JD INSTITUTE (fashion technology)
Bachelor of Arts - B.A & HUMANITIES
DELHI UNIVERSITY
CBSE - 10+12
SKV-Pushp Vihar Sec-01