Charu Verma
New Delhi
Summary
To give my hundred percent of performance wherever myself is working. I would be happy to work with an organization which has the ability to enhance my potential skills and talents.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Ticketing Associate
Innowia BPM
Gurgaon
04.2023 - 01.2024
- B2B process with Chinese clients. Arranging their passenger tickets, issuance, cancellation, reissue, refund on GDS. Amadeus, Sabre, Galileo.
Sr. Travel Associate
WNS Global services
Gurgaon
03.2020 - 11.2022
- B2C process UK clients. Assisted passenger in making changes to existing itineraries or canceling trips on GDS.
Sr. Ticketing Executive
Onkar Infotech
02.2019 - 02.2020
- B2C Canadian process Provided clients with assistance in preparing required travel documents in terms of ticketing on GDS.
Travel Consultant
Fareportal
Gurgaon
08.2016 - 11.2018
- B2C canadian process Issued tickets to customers via manual or automated systems. CMS and GDS
- Provided customers with detailed information about travel destinations and packages.
Education
Bachelor of Commerce -
Delhi University
12-2013
XII -
C.B.S.E
01.2010
X -
C.B.S.E
01.2008
Skills
- I am a Quick Learner & Smart Worker
- Self-Directed
- Team Management
- Excellent Communication
- Multitasking
- Leadership
- Training & Development
- Travel Industry Knowledge
- GDS System Proficiency
Other Qualifications
I have completed Hospitality, Travel and Customer Service Course from Frankfinn in the year of 2011
Personal Information
- Father's Name: Sh. Om Prakash Verma
- Date of Birth: 29May1992
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Technical And Functional Skills
- I have good Knowledge of GDS (Amadeus, Saber, Galileo, Worldspan) PNR creation, itinerary, Ticketing on GDS, Issuance, Reissuance, partial ticket issuance, Void and Fresh.
- I have knowledge of schedule change, cancellation and refund on GDS and CRS
- Good in Quality and understand the airlines policy. Analytical thinking & problem solving
- Have ability to work on multiple tools at the same time along with GDS, CRS, CRM etc.
Weakness
- I don't feel comfortable until I complete my work
- I am bit emotional towards my work
- I am Honest & straight forward
Languages
Hindi & English
Hobbies and Interests
- Learning anything new.
- I like to play Table tennis, Chess, Reading books.
- I love exploring and traveling.
Disclaimer
I hereby declare that all the information's given above is correct up to my knowledge and belief.
Affiliations
- I participate in all the cultural related activities and events to balance work and office life.
Accomplishments
- I have received performance recognition to achieve my monthly targets.
Certification
- Diploma in travel and tourism.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Sr. Ticketing Associate
Innowia BPM
04.2023 - 01.2024
Sr. Travel Associate
WNS Global services
03.2020 - 11.2022
Sr. Ticketing Executive
Onkar Infotech
02.2019 - 02.2020
Travel Consultant
Fareportal
08.2016 - 11.2018
Bachelor of Commerce -
Delhi University
XII -
C.B.S.E
X -
C.B.S.E
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