Cooking
Charush Bhatia
Revenue Assurance Associate
Kolkata
Summary
Dedicated and detail-oriented professional with over 4.5 years of experience in Business Operations at British Telecom. Proven track record in identifying discrepancies, ensuring compliance, and optimizing revenue assurance processes. Seeking to leverage my skills and experience in a revenue assurance role to contribute to organizational growth and success.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Revenue Assurance Associate
British Telecom
3 2020 - Current
- Contract Analysis: Conduct End-to-End contract analysis to ensure accuracy in supplier and customer charging.
- Financial Accuracy: Drive financial accuracy by raising incidents and conducting necessary analysis to facilitate correct customer billing by GCB&A/CFUs.
- Stakeholder Management: Engage and maintain operational relationships across GBA/GBS and multiple CFUs.
- Root Cause Analysis: Perform root cause analysis to identify and implement preventative and remedial actions for assurance issues.
- Quality Assurance: Execute quality user acceptance testing processes; support the development and implementation of testing strategies and requirements gathering.
- Risk Identification: Identify billing and financial risks across diverse Telco products and contracts; support Finance Operations through analytical insights.
- Auditing and Accuracy: Conduct monthly audits to ensure accuracy in orders, costs, revenues, and inventories; drive corrective actions to prevent financial leakages.
Process Associate
Wipro
07.2019 - 03.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
- Maintained high customer satisfaction levels and monitored NPS scores.
- Achieved high conversion rates through skillful negotiation tactics applied throughout the complience stages.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Handled customer complaints and queries.
- Resolved issues promptly through direct interaction via call or email.
Trainee
Hilton Bangalore Embassy Golflink
06.2017 - 11.2017
- Worked in all the departments of Hotel with proper guest handling
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
Education
Bachelor of Science - Hotel Management
International Institute of Hotel Management
Kolkata, India 05.2016 - 06.2019
Skills
Contract Review
Projectsandachievements
- Led a project that identified and rectified a major billing error, recovering 250000 USD in lost revenue.
- Recognized as Employee of the Month for exceptional performance in 12/01/23.
Interests
Travelling
Movies & Music
Timeline
Process Associate
Wipro
07.2019 - 03.2020
Trainee
Hilton Bangalore Embassy Golflink
06.2017 - 11.2017
Bachelor of Science - Hotel Management
International Institute of Hotel Management
05.2016 - 06.2019
Revenue Assurance Associate
British Telecom
3 2020 - Current
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