Chashamjot Singh
Mohali
Summary
Seasoned and Affable Travel Expert with 9+ years of experience. Ability to bring maximum input to the table with available resources. Meeting given targets within specified time constraints. Focused on completing given task with minimal turnaround time. Can work with Minimal supervision. Out of the Box Thinker
Overview
10
10
years of professional experience
Work History
Manager of Operations
Valalto Pvt Ltd
Mohali
02.2022 - Current
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Implemented systems for tracking operational performance metrics.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Monitored team progress towards achieving milestones set forth in project plans.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Hired and onboarded team members to meet immediate and expected demand.
- Engaged with existing and potential clients to gain insight into needs.
- Prepared financial analysis for contract negotiations and product investment decisions.
- Delegated work to staff, setting priorities and goals.
Team Leader, Sales Operations
Mondee Tech Pvt Ltd (previously LBF Travels India Pvt Ltd)
Mohali
10.2014 - 10.2022
- Provided daily direction and guidance to team members in Sales Operations.
- Developed strategies for improving customer service standards and increasing sales productivity.
- Monitored staff performance and provided feedback on areas of improvement.
- Identified opportunities for process optimization within the department.
- Coached team members on best practices for achieving success in their roles.
- Organized training sessions for new employees on operational procedures.
- Evaluated data from surveys to determine customer satisfaction levels.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Directed and supervised staff performance.
- Recruited and trained new employees to meet job requirements.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supported sales team members to drive growth and development.
- Managed daily operations, client relations and IT.
- Assisted agents by listening in on customer calls and suggesting techniques to close sales.
Post Sales Executive
Make my Trip (IBM Daksh)
Chandigarh
03.2014 - 10.2014
- Taking Inbound calls daily ranging from 50-80 in numbers related to post sales query
- Providing exceptional and dedicated customer service
- Providing information for airline exchange and cancellation process and their expenses
- Making note of every call to maintain a pool of customers.
Education
Skills
- Amadeus
- Sabre
- Worldspan
Hobbies and Interests
- Photography
- Watching Movies
- Travelling
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Manager of Operations
Valalto Pvt Ltd
02.2022 - Current
Team Leader, Sales Operations
Mondee Tech Pvt Ltd (previously LBF Travels India Pvt Ltd)
10.2014 - 10.2022
Post Sales Executive
Make my Trip (IBM Daksh)
03.2014 - 10.2014
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