CHASMI KAMMER
Cuttack
Summary
Reliable and dependable team player with excellent communication and organisational skills. Experienced in conducting comprehensive market research to identify key customer segments and target audiences. Ensure accounts are getting the value they’re paying for and thus achieve their goals with the product or service, leading to increased customer sickness and retention.
Overview
5
5
years of professional experience
Work History
Assist Manager
Uni Gold Finance Limited.
Cuttack
09.2023 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Branch Manager
Khimji Finserve Pvt Ltd.
Cuttack
08.2022 - 09.2023
- Improved long-term prospecting, strategy development and customer engagement by implementing successful growth strategies.
- Enhanced operations and implemented technological innovations in collaboration with senior leaders.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Developed new strategies for customer retention activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Loan Processing Officer
Muthoot Fincorp Ltd
10.2018 - 08.2022
- Products which I was dealing there - Gold loan, Business loan, Auto loan, Foreign Money transfer, Health insurance, Home insurance, Two wheeler Finance & insurance and many more.
- Have got deep knowledge about cash handling, account maintaining, customer retention.
- Learnt to solve customer's problems and queries in a gentle way
- Skills Acquired- Teamwork, Leadership, Time management, Communication, Ability to deal with any type of people.
- Facilitated decision-making by educating clients on loan products available, describing complex terms in easy-to-understand language to ensure comprehension.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Increased efficiency and team productivity by promoting operational best practices.
- Updated account information to maintain customer records.
Education
Digital Marketing -
BizGurukul
MBA - Finance and Marketing
Biju Patnaik University OF Technology
IPSAR Cuttack, IndiaB.Com - Commerce
Utkal university
SVM autonomous College, India12th - Commerce
Council Of Higher Secondary Education
Biju Patnaik Junior College Jagatsinghpur, India10th -
PGH School
Alasodha, IndiaSkills
TeamworkLeadershipInteract with peopleFlexible to different situationDecision making, critical thinking, planning and organizingPGDCAMicrosoft Tools (MS Excel , MS Word, MS Power Point Presentation)Tally ERP-9Digital marketingMicrosoft Office 365
Retention strategies knowledge
CRM
Outstanding interpersonal skills
Retention strategies knowledge
Languages
English
Proficient
C2
Hindi
Proficient
C2
Odia
Proficient
C2
Interests
Vlogging
Writing
Riding
Planting
Timeline
Assist Manager
Uni Gold Finance Limited.
09.2023 - Current
Assistant Branch Manager
Khimji Finserve Pvt Ltd.
08.2022 - 09.2023
Loan Processing Officer
Muthoot Fincorp Ltd
10.2018 - 08.2022
Digital Marketing -
BizGurukul
MBA - Finance and Marketing
Biju Patnaik University OF Technology
B.Com - Commerce
Utkal university
12th - Commerce
Council Of Higher Secondary Education
10th -
PGH School