Chasta Lamb
Bloomington
Summary
Dedicated and detail-oriented healthcare professional with an Associates Degree in Business Administration and 10 years of combined experience in administration and patient care. Skilled in medical office operations, patient coordination, and administrative support, with one year as a Medical Administrative Assistant and nine years as a nursing assistant. Strong interpersonal skills with a compassionate approach to patient care and a commitment to delivering high-quality support in fast-paced environments. Seeking to leverage my administrative expertise and experience in a dynamic setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Valor Health Care
02.2024 - Current
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Reduced errors in billing by diligently verifying insurance coverage and obtaining necessary prior authorizations for procedures.
Certified Nursing Assistant
Cedarhurst Assisted Living And Memory Care
02.2021 - 02.2025
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Beehive Homes Assisted Living
Beehive Homes Assisted Living
08.2018 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Certified Nursing Assistant
Trilogy Health Services
03.2017 - 08.2018
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT08-2026
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
Bloomington, IN08-2024
Skills
- Business Growth Optimization
- Experience in Medical Billing
- Proactive Learning Approach
- Data Entry Expertise
- Healthcare Administration Practices
- Skilled in Appointment Coordination
- Electronic Record Keeping
- Medical Record Documentation
- Insurance Approval Processes
- Electronic Health Record Maintenance
- Detail-Oriented Data Input
Accomplishments
SHEP Score Champion
- The Survey of Healthcare Experience of Patients (SHEP) provides information to facility managers about the Veteran experience.
- Collaborated with teams within our region in the development of patient satisfaction.
Leadership & Achievements
- Regional Employee of the Month, Employee of the Month 3 times
- Lead Resident Care Partner
Busy Bee Award
- Consistently demonstrating a strong work ethic, is highly productive, actively contributes to projects, and is considered to be "always busy" with tasks.
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification
- CPR/AED Certification
Timeline
Advanced Medical Support Assistant
Valor Health Care
02.2024 - Current
Certified Nursing Assistant
Cedarhurst Assisted Living And Memory Care
02.2021 - 02.2025
Beehive Homes Assisted Living
Beehive Homes Assisted Living
08.2018 - 01.2020
Certified Nursing Assistant
Trilogy Health Services
03.2017 - 08.2018
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification
- CPR/AED Certification
Bachelor of Science - Human Resources Management
Western Governors University
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
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