Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chatla Jamuna

HYDERABAD

Summary

Good organizational and time management skills. Experience in voice process and customer support.

Overview

1
1
year of professional experience

Work History

Business Process Associate – US Taxation

Protax Expert Pvt Ltd
Hyderabad
02.2025 - Current
  • Assisted clients with US taxation services by providing accurate tax estimations and detailed explanations of tax liabilities and benefits.
  • Managed client interactions, addressing inquiries and fostering strong customer relationships to enhance service satisfaction.
  • Handled tax notices and resolved IRS-related compliance issues for clients, ensuring timely and accurate resolutions.
  • Coordinated with internal teams for timely processing of tax-related documentation and client requests, improving workflow efficiency.
  • Successfully converted leads into clients through effective communication, negotiation, and service presentation.
  • Provided audio/phone support for various tax services, ensuring a high level of customer satisfaction.
  • Demonstrated strong communication, problem-solving, and customer service skills while maintaining confidentiality and professionalism.
  • Pro Tax Expert Private Limited
  • Skills: US Taxation, Client Relationship Management, Tax Estimation & Consultation, Notice Resolution, Negotiation & Sales Closing, Customer Support (Voice Process), Communication Skills, Problem Solving, CRM & Documentation Management.

Education

MBA - Finace

Holy Mari Institute of Management
Hyderabad, Telanagana, India
12-2025

Bachelor of Commerce -

Deewan Bahadur Degree collage
Hyderabad, Telangana, INDIA
05-2023

New government junior collage
Hyderabad, Telanagana, India
05-2020

SSC -

VIVEKANANDA CONVENT HIGH SCHOOL
Hyderabad, TELANGANA, India
04-2018

Skills

  • US Taxation
  • Tax Compliance
  • Tax Planning
  • Notice Resolution
  • Client Consultation
  • Client Relationship Management
  • CRM & Documentation Management
  • Problem Solving
  • Communication Skills
  • Tax Compliance

Languages

English
Proficient (C2)
C2
Telugu
Native
Native
Hindi
Beginner
A1

Timeline

Business Process Associate – US Taxation

Protax Expert Pvt Ltd
02.2025 - Current

MBA - Finace

Holy Mari Institute of Management

Bachelor of Commerce -

Deewan Bahadur Degree collage

New government junior collage

SSC -

VIVEKANANDA CONVENT HIGH SCHOOL

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