Chaturaram Mistry
Guest Relation Executive
Panaji
Summary
Professional in hospitality with proven ability to enhance guest experiences and foster positive relationships. Known for effectively managing guest services and addressing concerns promptly. Strong focus on team collaboration and achieving results while adapting flexibly to changing needs. Proficient in communication and conflict resolution, ensuring seamless operations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Guest Relations Executive
Vio Stays
09.2024 - 01.2025
- Served as main point of contact for guests and kept each departments briefed on individual requirements.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
- Organized special events and activities for guests, creating memorable experiences.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Collaborated with various departments to ensure seamless guest experiences during their stay.
- Coordinated with housekeeping staff to ensure timely room turnovers, minimizing wait times for incoming guests.
- Consistently exceeded sales targets by upselling additional services, enhancing overall revenue generation.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Oversaw day-to-day operations of 12 villas with staff of 3 employees.
- Created whatsapp groups for guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Answered guest inquiries and provided information regarding villa services and amenities.
Senior Executive
StayVista
06.2023 - 09.2024
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Assisted guest with check in,check out, and other inquiries in a timely manner.
- Provided exceptional customer service to all guest throughout their stay.
- Coordinated with housekeeping staff to ensure rooms were adequately prepared for incoming guests.
- Tracked guest feedback to identify areas of improvement within the organization.
- Organized special events fo VIP guests on behalf of the hotel management team.
- Developed strategies for improving customer satisfaction ratings among existing customers.
- Responded to guests, including email, telephone and in-person enquiries.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Responded to and resolved guest issues or complaints.
- Assisted guests at check-in, providing information on various services within villa.
Receptionist
Saiesh International Hotel
06.2022 - 04.2023
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repair and maintenance of office equipment.
- Answered incoming calls, took messages, and transferred calls to appropriate department or personnel.
- Performed data entry tasks into various computer system accurately and promptly.
- Verified visitor's identification cards before allowing access to the building.
- Processed payment and updated accounts to reflect balance changes.
- Coordinated meeting room bookings and arranged catering for meetings and events.
Education
High School Diploma -
Dempo College of Arts, Science, And Commerce
Bambolim, India 04.2001 -
Skills
Administrative Leadership
Concierge support
Maintenance Coordination
Guest Relations
Complaint Handling
Performance Improvements
Task Delegation
Customer Relations
Timely complaint resolution
Guest communication
Property Management Systems
Guest conflict resolution
Guest Services
Timeline
Guest Relations Executive
Vio Stays
09.2024 - 01.2025
Senior Executive
StayVista
06.2023 - 09.2024
Receptionist
Saiesh International Hotel
06.2022 - 04.2023
High School Diploma -
Dempo College of Arts, Science, And Commerce
04.2001 -