CHAUDHARY EKANSH PATEL
Gurgaon
Summary
With over nine years of experience in learning and development, I specialize in designing and delivering engaging learning solutions to elevate the performance and potential of employees and clients. My expertise encompasses facilitation, coaching, content creation, and stakeholder management, complemented by extensive exposure to various learning concepts, strategies, and methodologies, including sales management programs, soft skills training, product launch strategies, quality assurance, costing, timeline management, compliance, documentation, evaluation & reporting. I collaborate closely with quality teams, client stakeholders, and internal teams to ensure alignment and gather feedback on training outcomes. Additionally, I am committed to driving excellence in learning and development, constantly seeking opportunities to enhance my skills and stay updated with the latest trends in the field. My mission is to empower individuals to achieve their goals through innovative and effective learning experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leadership Development Trainer
ICG Medical
Gurgaon
06.2023 - Current
- As a Leadership Development Trainer, my responsibilities I am entrusted with a multifaceted portfolio that spans the coordination and management of leadership development delivery as well as working on content creation projects
- Spearheading the execution of learning projects in collaboration with the local team and the global team, I define project scope, objectives, and deliverables while ensuring alignment with stakeholders, both internal and external
- This includes overseeing project execution, tracking timelines and costs, identifying cost-saving opportunities, and ensuring compliance with industry standards and regulations
- Lead the design and delivery of new hire training, conduct training needs analyses, provide coaching, and perform performance evaluations for trainers, all aimed at driving service excellence and enhancing colleague performance
- Collaborating closely with the HR and L&D teams, I identify behaviors contributing to service excellence and design tailored training initiatives
- Contributing to the creation of leadership enhancement programs, aligning them with organizational goals, and brand values
- Managing multiple projects, I also play a key role in developing participant and instructor materials, encompassing both eLearning and instructor-led training content.
- Evaluating training programs, their costs, documentation and measuring effectiveness, and making recommendations for improvement are key aspects, with a focus on promoting training programs and ensuring effective knowledge transfer.
- Focusing on continuous improvement of the team, leveraging my experience and expertise to enhance organizational learning and development strategies.
Lead Training Instructor (Digital Marketing)
Accenture
Gurgaon
08.2021 - 06.2023
- Responsible for facilitating new hire training, conducting training needs analyses, coaching, and overseeing the performance evaluation of trainers within a group of team process trainers
- Collaborating with the quality team, gathering feedback to plan and implement refresher training sessions, monitoring and manage Customer Satisfaction (CSAT) scores, and ensure ongoing alignment with product and process changes.
- Key contributor to the development of training content, staying informed about agent transactions, and making necessary updates to materials
- Lead projects, handled project execution, define project scope, objectives, and deliverables with key stakeholders, ensuring alignment with standards and goals.
- Tracking project costs and timelines, maintain comprehensive documentation, and establish evaluation criteria to measure success
- Produce updated learning modules, leveraging my experience to enhance the continuous improvement of Global Team.
Asst. Manager Training
Aakash Educational Services Ltd.
02.2020 - 08.2021
- I collaboratively work with stakeholders to identify and address training needs for existing employees, conducting thorough Training Needs Identification (TNI) and Analysis (TNA) across all profiles
- I develop, implement, and monitor comprehensive training plans and programs, continuously adapting to changes in the business scenario and amending training modules as necessary
- Crafting engaging content and staying updated with industry developments, I generate innovative ideas to captivate the audience, determining content development needs in partnership with stakeholders
- From creating training presentations to delivering orientation sessions for new hires, I ensure seamless knowledge transfer and skill enhancement
- Additionally, I monitor trainee progress through assessments and deliver training on team building, leadership, and management, collaborating with HR to implement solutions for improved communication and engagement
- Acting as the central point of contact for sales resources, I equip them with necessary tools for effective counseling and ensure all training documentation is updated and properly delivered during induction, refresher courses, and new product rollouts
- I ensure alignment with project goals and standards by engaging and updating stakeholders regularly, soliciting feedback, and implementing mechanisms to gather input from learners and stakeholders
- Additionally, I ensure that learning content meets company quality standards, also track project costs and timelines, maintain comprehensive documentation, and establish evaluation criteria to measure the success and impact of digital learning programs.
Sales & Ops Trainer
Affordplan
Gurgaon
08.2018 - 03.2019
Sales & Product Trainer
Vpaybits
09.2017 - 06.2018
Sr. Analyst Learning Services
RBS Services India Pvt
06.2016 - 08.2017
Training Coordinator (Professional Host)
NIIT Ltd
03.2015 - 03.2016
Conference Specialist
Chorus Call Teleconferencing Services Pvt. Ltd
12.2013 - 03.2015
Education
Hospitality and Hotel Administration - Hotel, Motel, And Restaurant Management
IHM Pusa New Delhi
06-2013
Some College (No Degree) -
J B Academy
Skills
- Content Creation
- Leadership Development
- Program Delivery
- QA & Compliance Management
- Needs Assessment/TNI
- Project Coordination
- Performance Reviews
- Training Evaluation
- Soft Skills
- Performance Management
- Learning Technology
- E-Learning
- Interpersonal Skills
- Instructional Design
- Coaching
- Organizational Development
Certification
- Train the Trainer by Udemy, 01/2023
- Certificate Program in Instructional Design by Udemy, 01/2024
- Certificate Program in L&D by Udemy, 01/2024
Timeline
Leadership Development Trainer
ICG Medical
06.2023 - Current
Lead Training Instructor (Digital Marketing)
Accenture
08.2021 - 06.2023
Asst. Manager Training
Aakash Educational Services Ltd.
02.2020 - 08.2021
Sales & Ops Trainer
Affordplan
08.2018 - 03.2019
Sales & Product Trainer
Vpaybits
09.2017 - 06.2018
Sr. Analyst Learning Services
RBS Services India Pvt
06.2016 - 08.2017
Training Coordinator (Professional Host)
NIIT Ltd
03.2015 - 03.2016
Conference Specialist
Chorus Call Teleconferencing Services Pvt. Ltd
12.2013 - 03.2015
Hospitality and Hotel Administration - Hotel, Motel, And Restaurant Management
IHM Pusa New Delhi
Some College (No Degree) -
J B Academy
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