Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Chauhan Niyati

Dubai
Chauhan Niyati

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
years of professional experience

Work History

Office Manager
Dubai

Al Hadaf Safa Travel & Tourism LLC
02.2023 - 06.2024

Job overview

  • Monitored competitor activities in order to stay ahead of the competition.
  • Generated reports detailing tourist arrivals, departures, spending patterns.
  • Performed administrative tasks such as preparing presentations and updating databases.
  • Collaborated with local businesses to create joint promotional activities for tourists.
  • Maintained relationships with tour operators, travel agents, media outlets, hotels, airlines.
  • Provided customer service support by responding promptly to inquiries and complaints.
  • Coordinated transportation arrangements for visitors including flights, car rentals, shuttles.
  • Developed training programs for staff members focusing on customer service skills.
  • Assigned tasks and work hours to staff.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Interviewed and hired associates to fill staff vacancies.

Customer Executive Service
Ahmedabad

OMS GURUJI PVT LTD
04.2020 - 10.2022

Job overview

  • Implemented best practices for order entry accuracy, ensuring that customer expectations were met or exceeded consistently.
  • Identified opportunities for improvement in existing processes by analyzing data from various sources including customer feedback surveys, usage statistics.
  • Managed relationships with third party vendors providing services related to the Order Management System such as integration partners, payment gateways.
  • Resolved escalated customer service inquiries related to orders placed through the OMS platform.
  • Performed daily backup operations for all data associated with the Order Management System. Provided technical support to users in troubleshooting issues related to the OMS platform.

Admin Assistant
Ahmedabad

CANAM CONSULTANCY Pvt Ltd
07.2016 - 03.2020

Job overview

  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Gujarat Art's And Commerce College
Ahmedabad

Bachelor of Arts from American And English Literature
06-2021

University Overview

Kishore Gurnomal Kanjani Higher Secondary School
Ahmedabad

High School Diploma
06-2016

University Overview

Skills

  • Leadership
  • Sales management
  • Travel Coordination
  • Training and mentoring
  • Public Speaking
  • Social Media Marketing
  • Communication
  • Leadership
  • Adaptability
  • Teamwork

Languages

Hindi
First Language
English
Beginner
A1
Gujarati
Elementary
A2

Timeline

Al Hadaf Safa Travel & Tourism LLC
Office Manager
02.2023 - 06.2024
OMS GURUJI PVT LTD
Customer Executive Service
04.2020 - 10.2022
CANAM CONSULTANCY Pvt Ltd
Admin Assistant
07.2016 - 03.2020
Gujarat Art's And Commerce College
Bachelor of Arts from American And English Literature
Kishore Gurnomal Kanjani Higher Secondary School
High School Diploma
Chauhan Niyati