Chauntanese Mitchell
Indianapolis,IN
Summary
Dedicated Community Manager responsible for overseeing daily operations - including team leadership, budgeting, leasing, unit turnovers, evictions, occupancy, and accounting. My focus is on delivering efficient property management combined with excellent service to foster thriving communities and successful properties. My goal is to maximize both the financial and physical performance of the properties I manage.
Overview
12
12
years of professional experience
Work History
Community Manager
CenterPoint CAM
07.2025 - Current
- Worked closely with HOA Committees and Board members to manage the association according to the governing documents, bi-laws, and articles of incorporation.
- Processed all architectural applications for homeowners in accordance with city laws and guidelines
- Created and distributed all monthly financial packages for each HOA Associations
- Handled both Accounts Payable and Accounts Receivable
- Journal Entries
- Assisted in yearly budget development
- Facilitated the collections process for all delinquent accounts
- Maintained positive vendor relationships
- Coordinated CapEx Projects
- Conducted regular inspections of both interior and exterior of properties for damage.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Property Manager
Apex at Perry Crossing
10.2024 - 07.2025
- Managed day-to-day operations including leasing, turnovers, evictions, and team leadership.
- Maintained low delinquency rates while fostering a positive resident experience.
- Oversaw budgeting, financial reporting, and deposit accounting using Yardi and AppFolio.
- Addressed resident concerns promptly, enforced company policies, and ensured compliance.
- Conducted unit inspections, coordinated maintenance, and managed property renovations.
- Prepared analytical reports to support operational decisions and improve property performance.
- Maintained a renewal rate of 65%+ through strong resident relationships and engagement.
- Created community connections through resident events and social media outreach.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with legal counsel to resolve tenant disputes.
- Maximized rental income while minimizing expenses through effective planning and control.
- Kept properties in compliance with local, state, and federal regulations.
Commercial Leasing Manager
Bridge Leasing Group
12.2023 - 01.2025
- Property Management for all units owned by company
- 100% Occupancy trend for over 6 months
- Conflict Resolution between tenants
- Unit Turn Experience
- Vendor Relationship Management
- Persuasive Marketing - converting leads to new tenants
- Lead generation
- Social Media Marketing
- Created and submitted daily reports on leasing activities.
- Created, coordinated, and engaged in marketing campaigns.
Office and Marketing Manager
Cinderbox Chimney Services
11.2022 - 09.2024
- Created the company's digital brand and monthly newsletter increasing customer engagement and sales.
- Closed $50,000 in sales from cold calls.
- Managed schedules for field techs using CRM software.
- Managed social media and print marketing.
- Developed a referral program increasing customer referrals by 25%.
- Gathered customer feedback to improve satisfaction.
Client Success Manager
The Merit Group, LLC
11.2013 - 02.2022
- Implemented marketing strategies and social media campaigns.
- Analyzed market trends to identify opportunities.
- Collaborated with teams to meet client objectives.
- Used WordPress and WIX to build websites.
- Handled graphic design and developed case studies and RFPs.
- Researched and executed marketing strategies to grow brand engagement.
Education
Bachelor of Science - Marketing
IUPUI
Indianapolis, IN05.2017
High School or Equivalent -
Ben Davis High School
Indianapolis, IN06.2013
Skills
- Variance Reporting
- Yardi, Appfolio
- Renewals
- Multi Family Property Management
- Project Management
- Communications
- Attention to detail
- Web Design and Management
- Office Management
- Collections
- Fair Housing Regulations
- Market Research & Development
- Client Relationship Management
- Advanced use of Microsoft Suite
- Accounts Receivable / Accounts Payable
- Google Suite
Timeline
Community Manager
CenterPoint CAM
07.2025 - Current
Property Manager
Apex at Perry Crossing
10.2024 - 07.2025
Commercial Leasing Manager
Bridge Leasing Group
12.2023 - 01.2025
Office and Marketing Manager
Cinderbox Chimney Services
11.2022 - 09.2024
Client Success Manager
The Merit Group, LLC
11.2013 - 02.2022
Bachelor of Science - Marketing
IUPUI
High School or Equivalent -
Ben Davis High School