Chauntanese Mitchell
Indianapolis
Summary
Dedicated Community Manager responsible for overseeing daily operations - including team leadership, budgeting, leasing, unit turnovers, evictions, occupancy, and accounting. My focus is on delivering efficient property management combined with excellent service to foster thriving communities and successful properties. My goal is to maximize both the financial and physical performance of the properties I manage.
Overview
8
8
years of professional experience
Work History
Multi Site Community Manager
CenterPoint CAM
07.2025 - Current
- Worked with vendors such as irrigation, landscaping, tree removal, electric, and utility companies to ensure property is at the expected standard
- Created and maintained a balanced budget for over 12 HOA Communities with a primary portfolio of 6 properties
- Handled AP & AR for each community within portfolio
- Facilitated and maintained vendor relationships and contracts
- Worked closely with HOA Committees and Board members to manage the association according to the governing documents, bi-laws, and articles of incorporation.
- Processed all architectural applications for homeowners in accordance with city laws and guidelines
- Created and distributed all monthly financial packages for each HOA Association
- Facilitated the collections process for all delinquent accounts
- Maintained positive vendor relationships
- Coordinated CapEx Projects
- Conducted regular inspections of both interior and exterior of properties for damage.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Multi Family Property Manager
Lauth Communities
10.2024 - 07.2025
- Prepare and manage the operating budget in order to control expenses and meet financial objectives.
- Supervise the collection of rents and all monies on site and ensure prompt deposit and accurate record keeping, and follow-up on delinquencies.
- Ensure all move-outs with balance are collected or turned over to a collection agency.
- Review availability reports and alter marketing strategy accordingly.
- Develop, implement and monitor marketing strategy to maximize resident retention and generate a sustaining flow of qualified prospective residents.
- Regularly conduct marketing surveys to be aware of competitors’ activities in the surrounding marketplace and make recommendations
- Managed day-to-day operations including leasing, turnovers, evictions, and team leadership.
- Maintained low delinquency rates while fostering a positive resident experience.
- Oversaw budgeting, financial reporting, and deposit accounting using Yardi and AppFolio.
- Addressed resident concerns promptly, enforced company policies, and ensured compliance.
- Conducted unit inspections, coordinated maintenance, and managed property renovations.
- Prepared analytical reports to support operational decisions and improve property performance.
- Maintained a renewal rate of 65%+ through strong resident relationships and engagement.
- Created community connections through resident events and social media outreach.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with legal counsel to resolve tenant disputes.
- Maximized rental income while minimizing expenses through effective planning and control.
- Kept properties in compliance with local, state, and federal regulations.
Commercial Leasing Manager
Bridge Leasing Group
02.2022 - 01.2025
- Managed leasing processes, ensuring compliance with company policies and local regulations.
- Developed marketing strategies to enhance property visibility and attract prospective tenants.
- Oversaw tenant screening procedures, verifying backgrounds and financial qualifications efficiently.
- Trained and mentored junior leasing agents on best practices in customer service and sales techniques.
- Maintained a 100% Occupancy trend for over 6 months
- Vendor Relationship Management
- Created and submitted daily reports on leasing activities.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Conducted regular property tours, showcasing features to prospective tenants while building rapport effectively.
- Collected, completed, and processed lease applications.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Created, coordinated, and engaged in marketing campaigns.
Marketing Manager
The Merit Group, LLC
11.2017 - 02.2022
- Developed and executed comprehensive marketing strategies to enhance brand visibility and market reach.
- Led cross-functional teams to implement innovative campaigns, driving customer engagement and loyalty.
- Analyzed market trends and consumer data to inform strategic decision-making and optimize marketing efforts.
- Managed digital marketing initiatives, utilizing SEO, PPC, and social media platforms to increase online presence.
- Implemented marketing strategies and social media campaigns.
- Created marketing plans for all clients that was specific to their target audience and industry
- Oversaw budget allocation for marketing activities, ensuring effective resource utilization across projects.
- Mentored junior team members in best practices for campaign execution and performance analysis.
- Evaluated campaign effectiveness through KPIs, making data-driven adjustments to improve future outcomes.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Analyzed market trends to identify opportunities.
- Collaborated with teams to meet client objectives.
- Wordpress, Wix and Square Space Experience
- Handled RFP development
- Created case studies
- Researched and executed marketing strategies to grow brand engagement.
Education
High School Diploma -
Ben Davis High Scholl
IndianapolisAssociate of Science - Accounting
IUPUI
Indianapolis, IN12-2017
Skills
- Financial Forecasting & Management
- Compliance Management
- Variance Reporting
- Yardi, Appfolio
- Renewals
- Attention to Detail
- Collections & Evictions Process
- Fair Housing Regulations
Timeline
Multi Site Community Manager
CenterPoint CAM
07.2025 - Current
Multi Family Property Manager
Lauth Communities
10.2024 - 07.2025
Commercial Leasing Manager
Bridge Leasing Group
02.2022 - 01.2025
Marketing Manager
The Merit Group, LLC
11.2017 - 02.2022
High School Diploma -
Ben Davis High Scholl
Associate of Science - Accounting
IUPUI