Chavan Rohit Rajabhau
Hatola
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Analyst
GTT Communication India Pvt.Ltd
Pune
09.2022 - Current
- Performed daily system monitoring of the networks and reported any irregularities or performance issues.
- Assisted in troubleshooting complex networking problems related to LAN and WAN communications.
- Coordinated with vendors on installation of new hardware or software components required by the organization.
- Provided technical support on LAN and WAN equipment installations, configurations and upgrades.
- Installed software updates regularly to maintain secure operating systems across all devices connected to the network.
- Created detailed reports outlining security threats identified during regular scans of the network environment.
- Maintained documentation regarding all changes made to the network infrastructure.
- Designed high availability solutions utilizing load balancers, VPNs and other technologies.
- Analyzed network traffic to identify security threats and vulnerabilities.
- Evaluated network performance to optimize traffic flow, maintain security, and improve processes.
- Responded to client requests for technical support by phone, email and inter-office chat service.
- Monitored and performed hardware and software upgrades to network servers, operating systems and applications.
- Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
- Installed and maintained Vo IP and VTC devices, checking customer availability for various networks.
- Configured and installed routers, switches, and wireless controllers.
- Acted as primary contact for computer hardware and software problems and network emergencies.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
- Designed cost-effective solutions that leverage public clouds while meeting customer requirements.
- Managed access control policies for users accessing data stored on the Cloud platform.
- Configured, monitored, and maintained cloud infrastructure such as virtual machines, networks, and storage.
- Engineered disaster recovery strategies in cloud environments, ensuring business continuity.
- Configured and managed virtual networks in Azure for optimized application performance and security.
- Developed and maintained VMware vSphere cloud infrastructure.
- Configured, monitored and troubleshooted virtual networks in the VMware environment.
- Installed and configured new applications on the VMware platform.
- Audited logs generated by various components of the VMWare Infrastructure regularly to ensure compliance standards are met.
- Maintained inventory of all resources used in the VMware environment.
- Developed documentation outlining best practices for deploying, managing, monitoring and maintaining VMWare environments.
- Created automated scripts to improve operational efficiency of the cloud environment.
- Performed system patching, upgrades and maintenance on VMware ESXi hosts.
- Integrated third-party solutions with existing systems running on VMWare technology stack.
- Identified areas for improvement within existing processes or procedures related to cloud operations.
System Administrator
Samonindia Technologies Pvt.Ltd
Bengaluru
01.2022 - 10.2022
- Implemented security measures such as firewalls, antivirus programs.
- Resolved complex technical problems within established service level agreements.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Installed, tested and evaluated new systems, applications and patches.
- Collaborated with other teams to develop solutions for various projects.
- Analyzed system logs to identify suspicious activities or anomalies.
- Created user accounts and managed access rights for users.
- Performed regular backups of critical data and documents.
- Configured and maintained system hardware, software and network components.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Troubleshot application errors and provided technical support to end-users.
- Conducted research on emerging technologies in order to identify opportunities for improvement.
- Provided guidance on best practices related to system administration procedures.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Set up, optimized and managed network equipment.
- Implemented and monitored network security measures, including firewalls and intrusion detection systems.
- Oversaw storage management, data migration, backups and drive replacements.
- Analyzed and reported on system logs to detect and troubleshoot potential issues before they impact operations.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Provided technical support and training to users, improving system understanding and reducing support requests.
- Collaborated with IT teams to design and improve the network architecture, enhancing overall performance and reliability.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Automated routine administrative tasks using scripting languages like PowerShell and Bash, increasing operational efficiency.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Developed and maintained comprehensive documentation for system configurations and procedures.
Desktop Administrator
Zaptech Pvt.Ltd
Pune
10.2020 - 01.2022
- Monitored system performance and troubleshot network connectivity issues.
- Evaluated existing systems and identified solutions to improve efficiency and reliability.
- Established procedures for handling sensitive data according to security protocols.
- Performed regular maintenance tasks including patch management, virus scans, disk cleanups.
- Provided remote assistance for remote users experiencing technical difficulties.
- Tested new technologies before deploying them into production environment.
- Implemented security measures to protect information systems from unauthorized access.
- Collaborated with other departments such as IT Security or Network Administration teams when needed.
- Coordinated with vendors regarding service contracts or warranties for purchased equipment.
- Developed technical documentation such as user manuals and training materials.
- Assisted in developing IT strategies for the organization's long-term goals.
- Organized physical wiring layout for server racks or other networking components.
- Tracked usage trends of applications used by employees to identify areas of improvement.
- Resolved incidents related to hardware malfunctions or software incompatibilities.
- Installed, configured, and maintained desktop hardware and software for end-users.
- Maintained inventory of all equipment, hardware, and software upgrades.
- Created custom images for deployment on multiple desktops using imaging tools such as SCCM.
- Provided technical support to users with computer problems or inquiries.
- Managed remote backup and restoration services for new and replacement systems, maintaining consistent data integrity and transmission compliance with policies.
- Installed, updated and configured hardware and software.
- Applied internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines.
- Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines.
- Participated in maintaining approved vendor lists for hardware repairs, advising internal, and external personnel on providers of replacement parts.
- Furnished troubleshooting guidance for remote professionals, researching unrecognized faults for possible solutions or root causes.
- Supported users with in-person and remote technical assistance.
- Monitored data inputs to manage and maintain accuracy.
- Located required parts and software with established and new vendors.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Completed frequent checks on user logins, file permissions and other data issues.
- Boosted sales through customer education, competitor knowledge, and strategic upselling techniques.
- Analyzed project requirements to find bugs and eliminate issues.
- Directed account management and customer training on company technical software and tools for new accounts and new users.
- Reviewed, analyzed and recommended software solutions for specific project needs.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Monitored systems for intrusions or denial of service attacks, reporting security breaches to appropriate personnel.
- Performed continuous assessments of network structure, business content filters, and security firewalls.
- Researched, tested and verified proper functioning of software patches and fixes.
- Managed user profiles, security access and shared file structures.
Customer Support Engineer
Pentagon System and Services Pvt.Ltd
Pune
08.2019 - 10.2020
- Reviewed existing processes and proposed changes for improved efficiency.
- Installed, configured, and maintained customer networks.
- Developed procedures for resolving common customer issues quickly.
- Maintained current knowledge of products and services offered by company.
- Performed regular maintenance on systems to ensure optimal performance.
- Monitored system performance to identify potential problems.
- Diagnosed complex technical problems and developed solutions.
- Coordinated with other departments to resolve cross-functional issues.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Prepared reports on customer support activities and metrics for management review.
- Created detailed documentation regarding customer interactions and resolutions.
- Resolved customer inquiries in a timely manner via phone, email, or chat.
- Participated in training sessions on emerging technologies relevant to position.
- Educated customers by explaining technology issues in easy-to-understand terminology.
- Provided secondary support to field engineers, helping resolve escalated service calls by leveraging remote access tools.
- Managed and monitored customer support tickets, ensuring timely resolution and follow-up.
- Oversaw cloud-based backup and recovery of customer data, integrating disaster recovery protocols to mitigate data loss and asset reduction.
- Coordinated with cross-functional teams to ensure seamless issue resolution and customer experience.
- Monitored system performance and conducted regular maintenance to ensure optimal operation.
- Conducted remote sessions to directly address and solve customer technical issues.
- Actively participated in continuous learning opportunities to stay current with industry trends and technologies.
- Ensured compliance with service level agreements (SLAs) and customer support policies.
- Performed root cause analysis on recurring issues to prevent future occurrences.
Desktop Support Engineer
Excel It Services Pvt.Ltd
Pune
12.2017 - 07.2019
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
- Configured user accounts, permissions and passwords according to company policies.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Documented and updated technical procedures, user guides, and policies for desktop support.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Collaborated with IT team members to share knowledge and improve support processes.
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
- Assisted in the deployment of new applications and systems, ensuring seamless integration.
- Troubleshot and resolved hardware, software, and network issues, reducing downtime.
- Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
- Managed Active Directory user accounts, groups, and permissions, enhancing system security.
- Conducted training sessions for staff on new software and hardware, enhancing productivity.
- Implemented antivirus and malware protection tools, decreasing security incidents.
- Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
- Provided excellent customer service, resolving issues promptly and maintaining high satisfaction levels.
- Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
- Monitored system performance and implemented optimizations, leading to an improvement in user satisfaction.
- Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.
- Updated and patched systems regularly, maintaining compliance with IT security standards.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.
- Participated in IT projects, contributing to the successful rollout of technology initiatives.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained positive working relationship with fellow staff and management.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Conducted workflow analysis, space design or cost comparison analysis.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained audit trail and statistical records of problems and conditions reported by client.
Desktop Support Engineer
Pats Computer Technologies Pvt.Ltd
Pune
12.2015 - 12.2017
- Interacted with vendors regarding purchase orders, invoice payments.
- Provided training to end-users on basic usage of computer applications.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Ensured compliance with corporate policies related to data security standards.
- Managed backup operations using Symantec Backup Exec or other similar tools.
- Collaborated with other teams within the organization to resolve complex incidents quickly.
- Resolved printer problems remotely or onsite as needed by users.
- Participated in IT projects related to desktop support services.
- Installed, configured and maintained computer hardware, software and peripherals.
- Installed and configured computer systems, printers, and other peripherals.
- Diagnosed and resolved hardware and software issues efficiently.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Resolved network connectivity issues for local area networks and wide area networks.
- Maintained inventory of all equipment, software licenses and warranties.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Implemented security measures such as antivirus protection to protect against malicious attacks.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Documented repair processes and helped streamline procedures for future technical support actions.
Education
Bachelor of Science - Mathematics
Vasundhara Arts And Science Mahavidyalaya
Ghatnandur03-2017
H.S.C -
Aurangabad Board
Ghatnandur02-2014
S.S.C -
Aurangabad Board
At.Post Hatola. Tq Ambajogai Dist Beed 03.2012
Skills
- Network performance testing
- Network debugging
- Patch management
- Network Security
- Active Directory
- System Upgrades
- Database Design
- Virtualization Technologies
- Network Architecture
- Troubleshooting
- IT security policies
- Technical Documentation
- Documentation And Reporting
- Technical Solutions Development
- Network configuration and support
- Network configuration
- Cloud Computing
- Data connectivity
- Systems Analysis
- Network Performance Analysis
- VoIP Systems
- Data Visualization
- VoIP knowledge
- Incident Response
- End-user support
- Storage Management
- Network operations
- IPS engine upgrades
Hobbies and Interests
Reading Books, playing games etc
Disclaimer
I hereby declare that all information given above is true and correct to the best of my knowledge and belief.
Strengths
Good Communication Skill, Leadership Quality, Adaptable in any Condition, Devotion towards work, Friendly And Co-Operative Nature.
Personal Information
- Date of Birth: 05/05/1996
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
Marathi
First Language
Hindi
Beginner
A1
English
Beginner
A1
Certification
- Microsoft Certified Solutions Associate
- Hardware and Networking Diploma
Timeline
Network Analyst
GTT Communication India Pvt.Ltd
09.2022 - Current
System Administrator
Samonindia Technologies Pvt.Ltd
01.2022 - 10.2022
Desktop Administrator
Zaptech Pvt.Ltd
10.2020 - 01.2022
Customer Support Engineer
Pentagon System and Services Pvt.Ltd
08.2019 - 10.2020
Desktop Support Engineer
Excel It Services Pvt.Ltd
12.2017 - 07.2019
Desktop Support Engineer
Pats Computer Technologies Pvt.Ltd
12.2015 - 12.2017
Bachelor of Science - Mathematics
Vasundhara Arts And Science Mahavidyalaya
H.S.C -
Aurangabad Board
S.S.C -
Aurangabad Board
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