Chaya HN

Client/Products : DTCC, L’Oréal and Seddiqi - StEP & Enrich Plus

• Worked as Project Manager on Sapient Sustain / StEP, an enterprise AI-enabled IT operations platform focused on improving IT support, operational intelligence, predictive capabilities and automation
• Led end-to-end delivery lifecycle across multiple workstreams, coordinating cross-functional team Product, Engineering, QA, Operations and business stakeholders
• Planned, prioritised, and managed portfolio roadmap aligned with commercial and client objectives.
• Drove Agile ceremonies including Sprint Planning, Daily Stand-ups, Reviews, Retrospectives and Backlog Refinement; partnered with Product Owners on backlog prioritisation.
• Track project progress, identify issues, project dependencies and maintain risk registers (RAID logs), mitigation plans, and contingency strategies.
• Ensure projects are delivered on time, within budget, and to quality standards.
• Created executive dashboards, steering committee packs, PMO status reports, and delivery insights with Jira, Confluence, and MS Project to enhance project visibility and improve stakeholder engagement.
• Oversee project financials, including budgeting, forecasting
• Monitored project delivery metrics, implementing preventive and corrective actions to ensure timely project delivery.
• Monitored sprint progress, velocity, capacity planning, and delivery metrics, collaborating with Product Owners to effectively manage and prioritise the product backlog.
• Identifying and implementing best agile practices for project planning and delivery
• Facilitated effective communication with stakeholders to ensure alignment and transparency.
• Drive strong stakeholder engagement, building trusted relationships with clients, internal delivery teams and leadership.
• Act as the primary liaison between internal teams and clients.
• Ensure smooth integration and deployments to clients.
• Manage client change requests, assessing feasibility of changes and impact to current scope and delivery schedules.
• Developed mitigation plans and escalated issues to leadership.
• Track project entry and exit gates across delivery phases and impacted teams to ensure the overall delivery lifecycle is governed.
• Ensure smooth integration and deployments to clients.
• Proactively identify project issues, risks and dependencies related to development, compliance, or delivery timelines.
• Played a key role in ISO and CMMI audits, worked with SQA teams on root cause analysis and CAPA implementation.
• Ensure smooth integration and deployments to clients.

Clients / Products: HSBC & Northern Trust | Temenos T24 – Wealth Management, Global Investor & Global Accounting

• Managed Temenos T24 projects across Wealth Management, Global Investor and Global Accounting, ensuring alignment with strategic objectives.
• Led planning and end-to-end delivery of development, enhancement and release projects using Agile and Waterfall methodologies.
• Owned release planning, code-drop coordination, dependency alignment, testing, regression, integration and production readiness.
• Worked closely with Product Directors, Product Managers, Development, QA and support teams to manage scope, priorities, dependencies and delivery timelines.
• Oversaw project risks, escalations, scope changes, resource planning and utilisation, ensuring adherence to cost and schedule targets.
• Managed defects, maintenance and support activities, ensuring timely allocation and closure within defined SLAs.
• Presented delivery status, risks, dependencies and mitigation updates in steering committee and executive review meetings, facilitating informed decision-making.
• Supported ISO/CMMI audits, root-cause analysis and CAPA activities while maintaining delivery and quality governance

Client/Products: American Express & Income Tax - Amex Credit Card and Income Tax returns

• Managed project lifecycle activities including requirements, BRD/SOW/SOP documentation, planning, execution, governance and reporting, ensuring alignment with project objectives.
• Led client and internal projects, ensuring SLA adherence, compliance, timely execution and delivery quality.
• Managed global stakeholders, including senior leadership and technology teams, and drove alignment on scope, priorities, risks and delivery commitments.
• Managed client and internal escalations, proactively identified risks and blockers, and drove cross-functional resolution.
• Led and mentored teams of 15–30 members, including performance management, coaching, hiring, training and capability development.
• Implemented resource planning and process optimisation initiatives, enhancing team structuring and delivery efficiency.
• Facilitated governance meetings, tracked action items, and ensured accountability among stakeholders to support project success.

Developed and maintained a product portfolio for Tally software

• Managed data across accounting, inventory, taxation, statutory compliance, and payroll modules, ensuring accuracy and compliance with regulations.
• Delivered customer support for product queries, statutory updates, software usage, new features, and implementation processes, enhancing user experience and satisfaction.