Chayan Bose
Pune
Summary
Skilled professional experienced in delivering agile and lean techniques to focus on delivering value against product vision. Dedicated to team approach, facilitating positive outcomes. Excellent communication and relationship-building skills. Self-motivated and experienced in managing projects, fixing reliability issues and managing budgets. Committed to service delivery initiatives, creating agile product management methods. Strong leader devoted to positive change.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Manager Site Lead
Tata Consultancy Services Limited
Pune
09.2015 - Current
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
- Monitored compliance with industry regulations and company policies to mitigate risk.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Negotiated high-value contracts with suppliers and clients to improve cost-effectiveness.
- Facilitated team meetings and workshops to align on goals and strategies.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created and managed budgets for travel, training, and team-building activities.
Team Leader Manager
Tech Mahindra Business Services
Pune
03.2007 - 07.2015
- Conducted regular performance appraisals for all team members.
- Ensured compliance with company policies and regulations.
- Promoted a culture of collaboration within the team.
- Implemented new processes and procedures as needed.
- Facilitated communication between senior management and staff.
- Developed strategies to increase productivity and efficiency of the team.
- Developed strategies to motivate employees in achieving goals.
- Maintained records of employee performance reviews.
- Resolved conflicts between team members quickly and effectively.
- Analyzed data trends to identify opportunities for improvement.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Assigned and monitored daily tasks for team members.
- Organized team meetings to discuss progress and challenges.
- Ensured that deadlines were met by setting realistic goals.
- Fostered positive employee relationships through communication, training, and development coaching.
- Delegated work assignments and prioritized tasks.
- Motivated team members to consistently achieve or exceed performance expectations.
Associate Consultant
Ventura India
Pune
06.2004 - 01.2007
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Mentored junior team members and managed employee relationships.
Education
Bachelor of Computer Science - BCS
M.M College
Pune05-2009
HSC - Science
Dr. D.Y.Patil College
Pune03-2000
10th Standard - ICSE
St. Vincent's School
Asansol03-1998
Skills
- Delivery Management
- Service Level Agreements
- Issue Resolution
- Business Analysis
- Team Supervision
- Cost Estimation
- Requirements Gathering
- Stakeholder Management
Affiliations
- Interest in sports
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Accomplishments
- Piloted first digital AI implementation 'IGNOU' in TCS within my project and brought in added revenue for TCS
- Working as a Site Lead for Pune for my project managing 400 resources.
- Achieved the best Manager award for 2 consecutive years due to >100 million in saving through various BVA projects
- Worked as a Transition Lead while transitioning and setting up an onshore site in Melbourne, Australia with end to end plan from Hiring at all levels to Go live of team.
- YoY margin improvement though additional business and cost optimization
- Maintain a healthy Client relationship by meeting expectation and ontime delivery
- 100% C-Sat for 3 consecutive years in client satisfaction survey
Certification
- GB Certified
- Agile Coach and Mentor
- BB trained
- Generative AI Certified
References
References available upon request.
Timeline
Delivery Manager Site Lead
Tata Consultancy Services Limited
09.2015 - Current
Team Leader Manager
Tech Mahindra Business Services
03.2007 - 07.2015
Associate Consultant
Ventura India
06.2004 - 01.2007
Bachelor of Computer Science - BCS
M.M College
HSC - Science
Dr. D.Y.Patil College
10th Standard - ICSE
St. Vincent's School
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