Chayanika Dwivedi
Bengaluru
Summary
Results-focused editorial and web content manager with 14 years of expertise in legal, finance and science content development. Proactive leader with experience in setting up editing and content team grounds up. Adept at managing content related projects cohesively with multidisciplinary teams and contract professionals.
Overview
16
16
years of professional experience
Work History
Manager, Web Content
Thomson Reuters India Services Pvt. Ltd.
04.2017 - Current
- Expanded editorial team in India to include project management and content writing to manage end-to-end creation and publishing of US attorney and firm profiles.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Cross-trained existing employees to maximize team agility and performance (coached staff on Agile and Scrum methodologies).
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Conducted competitive analysis to identify market trends and capitalized on emerging opportunities for better audience engagement.
- Enhanced customer satisfaction by resolving editorial disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Coordinated with executive leadership on content development strategy and execution.
- Conduct staff communications and meetings to gauge development needs.
- Recruit and develop contributing editors/writers from industry and educational institutions
Associate Manager
Thomson Reuters Inc.
01.2011 - 03.2017
- Set up editorial team with 14 members in India.
- Established SOPs and KPIs to gauge editorial effectiveness.
- Enhanced team productivity by implementing efficient project management strategies like Kanban charts.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Evaluated stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback.
- Developed and maintained comprehensive budgets for various projects, ensuring financial accountability throughout project lifecycle.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
Content Team Supervisor
TRX Technologies Inc.
02.2010 - 12.2010
- Trained all content staff in editing and creation of digital content.
- Collaborated with leadership on developing marketing collaterals
- Presented and developed new stories on digital media, including newsletters and webcasts.
Project Manager
Macmillan Publishing Solutions
02.2008 - 02.2010
- Managed development, editing and publishing of editorial content created for articles, blogs, audio interviews and video features.
- Defined audience, voice, scope and purpose of publication in consultation with editorial board, communicated vision clearly to team and created editorial deadlines.
- Gathered information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Education
Master of Science - Biochemistry
North Eastern Hill University
Shillong, India05.2000
Skills
- Content Team Management
- Project Planning and Execution
- Content Strategy and development
- Presentation Development
- Resource Planning and Budgeting
- Editorial Policy Making
- Marketing Collaboration
- Reference Research
- New Stories Development
- Author Relations
- Audience Engagement
- Production Management
- Analytics interpretation
- Digital media & SEO proficiency
- Editorial judgment
- Quality Control Analysis
- The Associated Press Stylebook
- Stakeholder Management
Accomplishments
- MICA certified in Digital Marketing & Communication, 2022
- Microsoft AI/ML Certification, 2023
Timeline
Manager, Web Content
Thomson Reuters India Services Pvt. Ltd.
04.2017 - Current
Associate Manager
Thomson Reuters Inc.
01.2011 - 03.2017
Content Team Supervisor
TRX Technologies Inc.
02.2010 - 12.2010
Project Manager
Macmillan Publishing Solutions
02.2008 - 02.2010
Master of Science - Biochemistry
North Eastern Hill University
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