Chayatanya Deshmankar
Pune
Summary
Cloud & Platform Engineer with 10 years of experience across Microsoft Azure, VMware vSphere, and AWS, supporting enterprise, and hyperscale environments. Strong background in Azure IaaS, virtualization, migrations, monitoring, security, and disaster recovery, with hands-on experience supporting Microsoft and Google customers. Proven ability to troubleshoot complex infrastructure issues, drive operational stability, and optimize performance across cloud and on-prem environments. Experienced in cross-functional collaboration, customer-facing support, and engineer enablement in production systems.
Overview
10
10
years of professional experience
Work History
L3 Cloud Infrastructure Engineer (at UPL IT)
Intellics Global Services Pvt. Ltd
Pune
05.2024 - Current
- Partnered with business and technical stakeholders to design and define Azure infrastructure architectures that aligned with strategic objectives and requirements.
- Led Azure identity and governance (Entra ID, RBAC, policies, subscriptions), reducing access-related risks by 40%, and improving compliance readiness by 30%.
- Architected and managed highly available Azure VM platforms using Availability Sets/Zones, achieving 99.95% uptime, and cutting unplanned downtime by 35%.
- Designed and optimized Azure storage solutions (Blob, File, Table, Queue), improving availability while reducing storage costs by 25%.
- Owned Azure networking architecture (VNets, VPNs, NSGs, load balancers), improving application performance by 30%, and strengthening network security.
- Led on-prem to Azure migrations using Azure Migrate and Azure Site Recovery (ASR), cutting infrastructure costs and improving availability.
- Drove cloud security and monitoring initiatives using MFA, Azure Firewall, Azure Monitor, and Log Analytics, reducing security incidents by 45%, cloud spend by 20%, and MTTR by 50%.
- Implemented backup, disaster recovery, and automation (Azure Backup, ASR, PowerShell, CLI, ARM, Bicep), achieving RPO < 15 mins, RTO < 1 hr, and reducing manual operations by 60%.
Technical Specialist Azure Support
LTIMindtree India Pvt. Ltd (For Microsoft))
Pune
11.2021 - 05.2024
- Delivered real-time Azure IaaS support to Microsoft customers via calls and remote sessions, achieving a 92% first-contact resolution within SLA.
- Managed Azure subscriptions, VMs, storage accounts, disks, and networking, including VM resizing, disk configuration, and deployments using Azure Portal and PowerShell.
- Performed resource migrations from Azure Classic (ASM) to ARM, and across resource groups and subscriptions, reducing configuration errors.
- Troubleshot Linux and Windows VM issues, including RDP/SSH, guest agents, extensions, Azure Compute Gallery, and performance bottlenecks.
- Built and maintained custom VM images using Azure Image Builder for standardized deployments.
- Guided customers on availability and scalability using Availability Sets, VM Scale Sets, Azure Files, Dedicated Hosts, and planned maintenance.
- Monitored performance, metrics, and diagnostics, advising on Azure best practices during and post-deployment.
- Conducted Root Cause Analysis (RCA) using Jarvis, Azure Support Center (ASC), Execution Graph, and host/guest analyzer reports.
- Trained and onboarded freshers and experienced hires, delivering Azure IaaS enablement to make teams production-ready, and improve team throughput.
- Educated customers on Azure advisories, maintenance events, and optimization, driving an overall 40% increase in best-practice adoption.
VMware Administrator / Risk Focal
IBM India Pvt. Ltd
Pune
12.2016 - 08.2021
- Managed VMware vSphere infrastructure (ESXi, vCenter, HA, DRS, vMotion, datastores), improving platform stability and availability.
- Performed VM deployments and migrations using templates, cloning, P2V/V2V, reducing physical hardware dependency by approximately 45% and speeding up provisioning.
- Configured and optimized HA/DRS clusters, vSwitches, and Distributed vSwitches, improving workload performance and resource utilization by around 20%.
- Monitored and tuned host and VM performance, conducting capacity planning to proactively prevent about 25% of performance-related incidents.
- Implemented disaster recovery using VMware Site Recovery Manager (SRM), improving RTO by approx. 30% during DR testing.
- Supported AWS workloads (EC2, S3, RDS, CloudWatch), created, monitored and automated backups, improving reliability
- Acted as risk and compliance focal point, supporting security assessments and audits, reducing repeat audit observations.
Sr. Process Associate (at Google)
Accenture India Pvt. Ltd
Hyderabad
07.2015 - 12.2016
- Provided Tier 2 technical support for Chrome OS and Nexus hardware, resolving complex escalations with a 90% first-contact resolution rate while maintaining high CSAT.
- Performed advanced troubleshooting across the Android OS stack, Google Play Store applications, and Google Workspace services to resolve OS, application, and integration issues.
- Optimized Chromebook endpoint performance in enterprise and consumer environments through configuration and policy tuning, improving device uptime by around 15%.
Executive - Infrastructure Management
Bridge2Tech Pvt Ltd
Pune
12.2014 - 04.2015
- Supported IT infrastructure operations across systems, servers, networks, software, and firewalls to ensure secure and stable business operations.
- Monitored network and server performance, helping maintain availability and adherence to operational targets.
- Maintained IT asset and inventory records for systems, software, and vendors to support audits and tracking.
- Provided first-line technical support for infrastructure and end-user issues, escalating as required to minimize downtime.
Technical Support Associate
Mphasis Pvt. Ltd
Pune
06.2014 - 12.2014
- Provided L1 technical support via calls and remote sessions for enterprise users, resolving common IT issues and escalating as needed.
- Troubleshot network, desktop/laptop, domain account, and mobile device (iPad/iPhone) issues to restore user productivity.
- Managed Active Directory accounts, including user, group, and privileged access management.
- Supported secure access to enterprise applications using Citrix and VDI environments.
Education
Bachelor of Engineering - Information Technology
Trinity College of Engineering And Research
University Of Pune05.2014
Skills
- Cloud platforms: Microsoft Azure, VMware vSphere, Amazon Web Services
- Azure Services: Azure AD (Entra ID), Virtual Machines, Availability Sets/Zones, VM Scale Sets, Azure Monitor, Log Analytics, Azure Backup, Azure Site Recovery, Azure Migrate, Azure Image Builder
- Compute & Virtualization: ESXi, vCenter Server, HA, DRS, vMotion, P2V, V2V, Azure Compute Gallery
- Storage: Azure Blob, File, Disk Storage, VMware Datastores, AWS S3
- Networking: Azure VNets, VPNs, NSGs, Load Balancers, vSwitch, Distributed vSwitch
- Security & Governance: RBAC, MFA, Azure Firewall, Risk & Compliance Audits, Vulnerability Assessments
- Monitoring & Performance: Azure Monitor, Log Analytics, CloudWatch, Capacity Planning, Performance Tuning
- Backup & DR: Azure Backup, ASR, VMware SRM, Snapshot Management
- Operating Systems: Linux & Windows Server
- Support & Operations: Incident Management, ServiceNow, ITIL, RCA, Troubleshooting, Microsoft Diagnostic Tools (Jarvis, ASC, Execution Graph)
- Enablement & Training: Engineer Onboarding, Knowledge Transfer, Production Readiness
Languages
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
L3 Cloud Infrastructure Engineer (at UPL IT)
Intellics Global Services Pvt. Ltd
05.2024 - Current
Technical Specialist Azure Support
LTIMindtree India Pvt. Ltd (For Microsoft))
11.2021 - 05.2024
VMware Administrator / Risk Focal
IBM India Pvt. Ltd
12.2016 - 08.2021
Sr. Process Associate (at Google)
Accenture India Pvt. Ltd
07.2015 - 12.2016
Executive - Infrastructure Management
Bridge2Tech Pvt Ltd
12.2014 - 04.2015
Technical Support Associate
Mphasis Pvt. Ltd
06.2014 - 12.2014
Bachelor of Engineering - Information Technology
Trinity College of Engineering And Research