Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Senior Manager | B2B Sales
Whitematter Advisory Pvt Ltd
Bangalore
01.2023 - Current
Performed client research and identified opportunities for account growth, account penetration and market expansion.
Kept meticulous client notes and updated account information in company databases.
Cold Calling/OB sales & marketing/SAAS sales
Negotiated and closed long-term agreements with new clients in assigned territory.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Developed new procedures to draw in more clients and streamline work operations.
Identified business development challenges and customer concerns for proactive resolution.
Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
Communicated directly with customers and partners to build strong business networks and relationships.
Created strategic and tactical sales initiatives for forward planning to meet key objectives.
Established and maintained highly effective relationships with clients and industry partners to drive growth.
Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Delivered both remote webinars and on-site presentations to demonstrate software solutions to prospective customers.
RM/Concierge Representative
Whitehat Education Technologies Pvt Ltd
Mumbai
07.2020 - 08.2022
Resolved minor customer issues, escalating unsolved concerns to supervisor for immediate assistance.
Trained staff on operating procedures and company services.
Responded proactively and positively to rapid change.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Kept records of inquiries, complaints and comments to assist problem resolution.