Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cheenmae Paradkar

Customer Service & Sales | B2B-B2C
Bangalore

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Senior Manager | B2B Sales

Whitematter Advisory Pvt Ltd
Bangalore
01.2023 - Current
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Kept meticulous client notes and updated account information in company databases.
  • Cold Calling/OB sales & marketing/SAAS sales
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Developed new procedures to draw in more clients and streamline work operations.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Created strategic and tactical sales initiatives for forward planning to meet key objectives.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Delivered both remote webinars and on-site presentations to demonstrate software solutions to prospective customers.

RM/Concierge Representative

Whitehat Education Technologies Pvt Ltd
Mumbai
07.2020 - 08.2022
  • Resolved minor customer issues, escalating unsolved concerns to supervisor for immediate assistance.
  • Trained staff on operating procedures and company services.
  • Responded proactively and positively to rapid change.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Kept records of inquiries, complaints and comments to assist problem resolution.
  • Handled inquiries regarding customer-facing processes.
  • Answered and directed phone calls, acting as liaison for customers.
  • Supervised team of 20 staff members.
  • Collaborated with the DIT constantly for process improvement.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Sales and marketing of available services.
  • Cross-selling/Upselling
  • Contacted clients to verify account information and maintain accuracy, resulting in client satisfaction.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted available products and services to customers during service, account management and order calls.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems deficiencies.
  • Developed quality improvement plans, policies and operational guidelines.
  • Analyzed quality and performance data to support.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.

Consultant | B2B-B2C Sales (Company Closed COVID)

Betwixt Consultancy
Mumbai
11.2019 - 05.2020
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Recorded accurate and efficient records in customer database.
  • Set and achieved company defined sales goals.

Education

Associate of Science - Aviation Management

Vincennes University
Indianapolis
11.2017 - 05.2019

Associate of Science - Aviation Management

Ivy Tech Community College
Indinalpolis
08.2011 - 11.2012

GED -

Emmerich Manual High School
Indianapolis
01.2009 - 04.2011

Skills

Customer satisfaction

undefined

Accomplishments

  • Customer Relations - Earned recognition for customer satisfaction, company-wide.

Timeline

Senior Manager | B2B Sales

Whitematter Advisory Pvt Ltd
01.2023 - Current

RM/Concierge Representative

Whitehat Education Technologies Pvt Ltd
07.2020 - 08.2022

Consultant | B2B-B2C Sales (Company Closed COVID)

Betwixt Consultancy
11.2019 - 05.2020

Associate of Science - Aviation Management

Vincennes University
11.2017 - 05.2019

Associate of Science - Aviation Management

Ivy Tech Community College
08.2011 - 11.2012

GED -

Emmerich Manual High School
01.2009 - 04.2011
Cheenmae ParadkarCustomer Service & Sales | B2B-B2C