Chelsa Henderson
SULLIVAN
Summary
Dynamic leader with over six years of experience at Wabash Valley Correctional Facility, adept in operations management and conflict resolution. Excelled in staff training, enhancing team performance, and emergency response, boosting safety and efficiency. Skilled in Microsoft Office and effective communication, I drive initiatives that improve customer satisfaction and operational success. Skilled in crisis management, supervision, and security protocols. Reliable team player with focus on collaboration and achieving results, adaptable to changing needs. Known for leadership, integrity, and excellent communication skills.
Overview
13
13
years of professional experience
Work History
Correctional Sergeant
Wabash Valley Correctional Facility
06.2019 - 02.2025
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Supervised twelve employees and performance of tasks and managed 200+ offenders.
- Monitored and confirmed compliance with safety standards and regulations.
- Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Participated in continuous professional development opportunities to stay current on industry trends and enhance knowledge base.
- PROFESSIONAL SUMMARY
Accomplished Correctional Sergeant offering six years of experience managing safety and security in level 4 maximum security institutions. Motivated professional who adds value to any organization. Focused, detail-oriented, meets deadlines and provides effective
multitasking capabilities. Comprehensive weapons training and is adept at always remaining on high alert handling security risks. Hands-on experience managing issues related to sustaining the peace in level 4 maximum security institutions and medical emergencies. Trained in defensive tactics and weaponry's such as Taser7, advanced chemical agents, impact weapons, stinger grenade, shotgun, handgun, and rifle. Familiar
with mental health and behavioral disorders with wide-ranging experience supervising mental health units. Certified in CPR, AED, and nasal Narcan. Committed to preserving ethical and moral standards of the company.
Manager
Starbucks
02.2012 - 02.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate of Applied Science - Advanced Automation And Robotics
Ivy Tech Community College
Terre Haute12-2019
Skills
- Staff training and development
- Operations management
- Documentation and reporting
- Cross-functional teamwork
- Conflict management
- De-escalation techniques
- Customer service
- Emergency response
- Verbal and written communication
- Complex Problem-solving
- Self starter who takes initiative
Training instructor
Data collection and entry
Microsoft: Word, Excel, PowerPoint
Effective communication
Time management
Critical thinking
Active listening
Medical emergency response
Counseling techniques
Timeline
Correctional Sergeant
Wabash Valley Correctional Facility
06.2019 - 02.2025
Manager
Starbucks
02.2012 - 02.2018
Associate of Applied Science - Advanced Automation And Robotics
Ivy Tech Community College
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