Chelsea Hall
Sellersburg
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
19
19
years of professional experience
Work History
Scheduler/medical triage
First Urology
04.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Decreased patient anxiety through clear communication of medical information, treatment plans, and addressing uncertainties.
- Streamlined communication between medical staff, ensuring accurate and timely information sharing.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Utilized clinical decision-making skills to triage incoming patients effectively, prioritizing cases based on severity and urgency of need for medical attention.
Medical Assistant
First Urology
01.2020 - 04.2024
- Collected and documented patient medical information such as blood pressure and weight
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Taught patients about medications, procedures, and care plan instructions
- Prepared lab specimens for diagnostic evaluation
- Oriented and trained new staff on proper procedures and policies
Medical Assistant
Southern Indiana Pediatrics
01.2015 - 01.2020
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents
- Documented vital signs and health history for patients in clinic and hospital environments
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Prepared lab specimens for diagnostic evaluation
- Oriented and trained new staff on proper procedures and policies
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Measured patient pulse oximetry
Medical Assistant
Southern Indiana Ob/gyn
12.2013 - 01.2015
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
Pharmacy Technician
Walgreens
07.2009 - 10.2014
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging
- Streamlined prescription processing with accurate data entry and verification of patient information
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing
Designer
Nance's Florist
01.2006 - 07.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors
Education
Medical Assisting -
Ivy Tech Community College of Indiana
Sellersburg, IN05.2012
High School Diploma - undefined
New Albany Senior High School
New Albany, IN05.2008
Skills
- Patient Scheduling
- Medical office administration
- HIPAA Compliance
- Data Entry
- Procedure Assistance
- Patient-focused care
- Payment Collection
- Phlebotomy
- Indirect Patient Care
- Inventory Management
- Patient Flow Management
- Medical Terminology
- Lab Equipment Operation
- Maintaining confidentiality
- Electronic Medical Records
- Compassionate caregiver
- Complex Problem-Solving
- Sterilization techniques
- Medical Procedures
- Reliable transportation
- Vital signs monitoring
- Adaptable
- Direct Patient Care
- Specimens collection and processing
- Customer Service
- Electronic Health Records
- Medical Equipment Operation
- Reliable team player
- Simple dressings
- OB/GYN procedures
- Vital Sign Monitoring
- CPR
- Laboratory Specimen Collection
- Medical supply inventory
Timeline
Scheduler/medical triage
First Urology
04.2024 - Current
Medical Assistant
First Urology
01.2020 - 04.2024
Medical Assistant
Southern Indiana Pediatrics
01.2015 - 01.2020
Medical Assistant
Southern Indiana Ob/gyn
12.2013 - 01.2015
Pharmacy Technician
Walgreens
07.2009 - 10.2014
Designer
Nance's Florist
01.2006 - 07.2009
High School Diploma - undefined
New Albany Senior High School
Medical Assisting -
Ivy Tech Community College of Indiana
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