Chelsea Lovett
The Firehouse Reception Hall
Fort Wayne
19
years of professional experience
Results-oriented administrative professional with over 8 years of experience and 15 years in customer service. Strong verbal and written communication skills enhance client satisfaction and operational efficiency. Expertise in team building and coordination fosters collaboration and a positive work environment, delivering effective support and innovative solutions.
Work History
Sales Manager
10 Months- Established strong relationships with key clients, fostering loyalty and repeat business.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Mentored junior sales staff, providing guidance on best practices and professional development.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Catering Operations Manager
2 Years- Led cross-functional teams to coordinate large-scale events, ensuring seamless execution of logistics.
- Streamlined catering operations to enhance service delivery and customer satisfaction.
- Developed and implemented training programs for staff, improving team performance and service quality.
- Managed inventory and supply chain processes, optimizing resource allocation and reducing waste.
Event Coordinator and Manager/Catering Events Lead Bartender
5 Years 6 Months- Coordinated logistics for events, ensuring seamless execution and high client satisfaction.
- Developed vendor relationships to secure services and negotiate competitive pricing.
- Managed event timelines and schedules, aligning resources for efficient operations.
- Created detailed event proposals, enhancing communication of vision and expectations to clients.
- Led a team of staff during events, providing training and support for optimal performance.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Supervised cocktail preparation and service for high-profile events, ensuring exceptional guest experiences.
- Managed inventory control processes, optimizing stock levels and reducing waste through effective ordering practices.
- Assisted in the setup and breakdown of bar stations, facilitating efficient transitions between different functions.
- Led bar operations, ensuring high standards of service and guest satisfaction.
- Trained and mentored junior bartenders, fostering skill development and teamwork.
- Established standard operating procedures for beverage preparation, ensuring consistency in quality.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
Head Cheer Coach
6 Years 4 Months- Uphold compliance with all IHSAA and MSAC rules and regulations
- 8+ years of volunteer High School Cheer coaching
- Committed to developing positive working relationships with students, parents, teachers, and administrators
- Maintain a high expectation for students both academically and athletically
- Set high academic and athletic expectations for students to promote overall development
- Work closely with another head coach and our assistants
- Completed SPB/Minibus training on November 11th
- Developed and implemented training programs to enhance cheerleading skills and performance.
- Led team practices, fostering a positive and motivating environment for athletes.
Administrative Assistant
9 Years 9 Months- Enforced and upheld code of conduct standards for all students.
- Implemented corrective actions in discipline cases while guiding students in comprehending school behavior policies.
- Led restorative meetings to address conflicts and jointly define objectives for enhancing student development.
- Oversaw development and training initiatives for a team of more than 30 classified staff members. Fostered a collaborative environment to enhance team performance and productivity. Led onboarding processes to equip staff with necessary skills and knowledge.
- Oversaw scheduling and execution of transportation routes for all school activities.
- Coordinated and managed tutoring program operations to support academic achievement.
- Facilitated communication among teachers, classified staff, families, and administration to strengthen a positive learning community.
- Coordinated inventory control and distribution of textbooks to ensure availability for students.
- Participated actively in all teams, such as SST, CR-PBIS, and QIT, to advance school goals by ensuring high-quality service.
- Engaged in case conferences to discuss and evaluate treatment plans and interventions.
- Managed testing operations for three years to enhance assessment accuracy and efficiency.
- Applied certified crisis intervention skills as an integral member of CPI team, focusing on effective response and support during critical situations.
Assistant Manager and Sales Consultant
2 Years 7 Months- Assessed customer preferences and recommended tailored food solutions to meet specific dietary goals.
- Executed daily accounting tasks, including ledger maintenance and transaction reconciliation, to uphold financial integrity.
- Engaged with potential customers at local events, providing insights and information on specific product features.
- Collaborated with the team to refine menu offerings, focusing on enhancing customer satisfaction and engagement.
- Facilitated staff training sessions focused on improving service delivery and increasing overall operational effectiveness.
Education Program Presenter
3 Years 8 Months- Facilitated interactive presentations to enhance visitor understanding of wildlife and ecosystems.
- Trained new presenters on effective communication techniques and presentation skills to ensure consistency in delivery.
- Evaluated program effectiveness through visitor feedback, implementing improvements to enhance engagement and learning outcomes.
- Enhanced audience engagement by incorporating interactive elements and real-life examples during presentations.
- Delivered engaging presentations on a variety of topics, maintaining consistently high ratings from attendees.
Education
Indiana Tech College - Business Administration, Business Management
- Major: Business Administration with Minor in Business Management
- 4 classes remaining to finish Bachelors degree
- Honor Roll
- GPA: 3.6
Skills
Sales expertise
Product knowledge
Goal management
Team leadership
Inventory management
Staff management
Verbal and written communication
Customer engagement
Positive and upbeat
POS system proficiency
Cash handling
Sales and upselling techniques
Timeline
Sales Manager
City BBQ
09.2025 - CurrentRead More
Catering Operations Manager
City BBQ
07.2024 - CurrentRead More
Event Coordinator and Manager/Catering Events Lead Bartender
The Firehouse Reception Hall
01.2021 - CurrentRead More
Head Cheer Coach
Northrop High School
01.2020 - 05.2026Read More
Administrative Assistant
Fort Wayne Community Schools
02.2012 - 11.2021Read More
Assistant Manager and Sales Consultant
MyMenu
07.2009 - 02.2012Read More
Education Program Presenter
Fort Wayne Children’s Zoo
06.2007 - 02.2011Read More
Indiana Tech College
Indiana Tech College from Business Administration, Business Management
Read More