Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Marshall

Mishawaka

Summary

Dynamic professional with extensive experience in customer support. Proven problem-solver skilled in call center operations and effective communication. Adept at resolving issues and maintaining customer relations, leveraging strong data entry and de-escalation techniques to enhance service quality. Committed to delivering exceptional results in fast-paced environments. Along with landscaping background and warehouse/ production background.

Overview

10
10
years of professional experience

Work History

Call Center Representative

Safelite Auto Glass Contact Center
Dublin, OH
04.2023 - 12.2024

Assisted customers with inquiries and issues through effective communication. Provided support to team members in resolving customer concerns. Maintained accurate records of customer interactions and feedback.

CNA

Crystal Care Ashland Ohio
Ashland, OH
01.2024 - 11.2024

Executed comprehensive patient care and support services as a Certified Nursing Assistant.

Call Center Representative

CCFI
Dublin, OH
08.2021 - 08.2022

Streamlined communication processes by effectively managing phone calls, emails, and mail correspondence.

Warehouse Forklift Operator

Midwest Express, Inc.
Marysville Ohio
08.2019 - 10.2020

Operated forklifts to transport materials within warehouse. Assisted team members in loading and unloading shipments. Maintained a clean and organized work environment.

Landscaper

Benchmark Landscaping
Plain City Ohio
05.2015 - 08.2017

Managed maintenance and improvement of landscaped areas, focusing on plant health and visual impact.

Education

High School Diploma -

Marysville High School
Marysville Ohio
06.2011

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Call center operations
  • Communicating with clients
  • Answering questions
  • Product knowledge
  • Microsoft office
  • Customer relations
  • De-escalation techniques
  • Landscaping
  • Warehouse work
  • Forklift operator
  • Packing and shipping

Timeline

CNA

Crystal Care Ashland Ohio
01.2024 - 11.2024

Call Center Representative

Safelite Auto Glass Contact Center
04.2023 - 12.2024

Call Center Representative

CCFI
08.2021 - 08.2022

Warehouse Forklift Operator

Midwest Express, Inc.
08.2019 - 10.2020

Landscaper

Benchmark Landscaping
05.2015 - 08.2017

High School Diploma -

Marysville High School
Chelsea Marshall