Chelsea Owen
Newburgh
Summary
Dynamic warehouse professional with a proven track record at Amazon, excelling in team collaboration and quality assurance. Demonstrated leadership in training new associates and optimizing inventory processes, enhancing efficiency and customer satisfaction. Skilled in data entry and committed to maintaining a safe, organized work environment.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Amazon
10.2023 - 10.2025
- Operated material handling equipment to ensure efficient order fulfillment.
- Organized inventory to optimize storage capacity and streamline retrieval processes.
- Conducted quality checks on incoming shipments to maintain product standards.
- Collaborated with team members to improve workflow efficiency and productivity.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to enhance workflow efficiency and safety protocols.
- Assisted in training new associates on best practices for safety and operations.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Warehouse Worker
FedEx
10.2020 - 08.2023
- Operated material handling equipment to ensure efficient movement of goods.
- Sorted and organized packages for timely distribution to delivery routes.
- Assisted in training new team members on safety protocols and operational procedures.
- Collaborated with team members to optimize workflow and enhance productivity.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Drove forklifts, pallet jacks and other equipment to move materials.
Shift Manager
KFC
01.2020 - 10.2020
- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored team members on customer service excellence and operational procedures.
- Managed inventory control processes to minimize waste and optimize stock levels.
- Implemented scheduling strategies to enhance labor efficiency during peak hours.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty rates.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Cultivated professional working relationships with peers and supervisors.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Shift Manager
Taco Bell
10.2018 - 01.2020
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Coordinated staff training programs to improve service quality, enhancing overall customer experience.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Trained and mentored team members on customer service excellence and operational procedures.
- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Education
No Degree - IT Network Security
South College
Knoxville, TNHigh School Diploma -
Camden County High School
Kingsland, GA12-2015
Skills
- Attention to detail
- Problem-solving
- Team collaboration
- Warehouse safety
- Data entry
- Leadership and team building
- Basic math
- Punctual and dependable
- Cleaning and organizing
- Microsoft Excel
- Multitasking and organization
- Cash handling
- Decision-making
- Customer service focus
- Quality assurance
- Computer skills
Timeline
Warehouse Associate
Amazon
10.2023 - 10.2025
Warehouse Worker
FedEx
10.2020 - 08.2023
Shift Manager
KFC
01.2020 - 10.2020
Shift Manager
Taco Bell
10.2018 - 01.2020
No Degree - IT Network Security
South College
High School Diploma -
Camden County High School