Chelsea Southerland
Anderson
Summary
Diligent, dedicated, and determined individual. Self-starter who works well independently, but also excels at collaboration in groups to achieve organizational goals. Looking to improve and challenge myself to become more of an asset of success for the company.
Overview
4
4
years of professional experience
Work History
Client Service Coordinator
Banfield Pet Hospital
09.2024 - Current
- Keep on top of scheduling to surpass company expectations
- Data entry, noting cases with attention to detail, to be sure everything is documented
- Report daily checklists to management
- Create and update spreadsheets to show productivity
- Receiving and sending faxes, medical records, test results and prescriptions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
Program Coordinator
Achieve Community Services
01.2024 - 06.2024
- Process new intake information and create documents for the office along with home files for the families
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Conduct 90-day, and annual reviews of employees
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations
Intake Coordinator
Occam Health Services
03.2023 - 12.2023
- Answer phones, conduct welcome calls, assist patients with refills and other needs
- Assist with patient assistance program to provide patients with getting their medication
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Data entry, attach faxes to proper cases with attention to detail
- Report daily checklists, assist with case clean up
- Create and update spreadsheets to show productivity
- Report AEs if/when necessary
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
CCMA
Hancock Healthcare
06.2021 - 03.2023
- Answer phones, take messages as needed from patient to provider, and scheduling appointments
- Worked effectively in fast-paced environments.
- Room patients, take vitals, review medical history, current allergies, and medications
- Create and complete prior authorizations via multiple sites, phone, and fax
- Complete applications for patient assistance to help patients get their medications
- Work in multiple offices (Endocrinology, Neurology, GI, and PRN in immediate care)
- Assist with multiple spreadsheets to find and correct any errors for the office documentation
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
CCMA CERTIFICATION -
HANCOCK REGIONAL HEALTH
Greenfield, IN06.2021
GED -
Warren Central
Indianapolis, IN09.2012
Skills
- Multitasking and organization
- Scheduling appointments
- Proficient in Microsoft Office
- Exceptional communication
- Professionalism and etiquette
- Insurance verification
- Office administration
- Data entry
- Eligibility determination
- Customer service management
Professional References
- Alycia Knox, Riley/IU Health, (317) 760-2658
- Tracy Moseman, NP, Hancock Health, (317) 938-4705
- Abigail Hayes, Occam Health, (765) 481-9556
Timeline
Client Service Coordinator
Banfield Pet Hospital
09.2024 - Current
Program Coordinator
Achieve Community Services
01.2024 - 06.2024
Intake Coordinator
Occam Health Services
03.2023 - 12.2023
CCMA
Hancock Healthcare
06.2021 - 03.2023
CCMA CERTIFICATION -
HANCOCK REGIONAL HEALTH
GED -
Warren Central
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