Chelsea Wintill
Fort Wayne,IN
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
Access Medical Clinic
01.2024 - Current
- Scheduling
- Vital Signs
- Collecting Lab Specimens
- Submit Prior Authorizations
- Phlebotomy
- Maintain a Clean and Organized Work Environment
- Patient Assessment
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Billing
- Inventory
- Time Management
- Assist with Procedures
- Injections
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant / Office Manager
Saint Petersburg Pain and Urgent Care
10.2022 - 11.2023
- Healthcare Support
- Office Management
- Clinical Operations
- Submit Prior Authorizations
- Calendar Management/Routine Patient Scheduling < 25-30 Patients Daily
- Maintain a Clean and Organized Work Environment
- Scribe
- New Patient Intake
- Review and Process Excel Finance Log
- Attach and Review Patient PDMP
- Provide Training and Training Resources to New Hires
Senior Financial Money Out Processor
Lincoln Financial Group
01.2020 - 07.2022
- Complete day to day training and mentoring with team members
- Ensure the accuracy and completeness of submitted information
- Escalate issues/concerns to more senior team members and/or management
- Maintain plan sponsor and participant data confidentiality
- Monitor incoming work queue and ensure items are completed in a timely manner
- Process assigned routine transactions including but not limited to enrollments, contributions and distributions in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards
- Provide feedback to team members if changes are needed in the process
- Provide routine technical retirement plan information to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs
- Increased productivity by effectively managing workload and prioritizing tasks.
- Received and reviewed incoming documents and materials.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
Pharmacy Technician
Lutheran Hospital
05.2019 - 01.2020
- Run Reports tracking how many medications are required by different units in the hospital & responsible for returning any incorrect or defective products
- Responsible for crediting medication charges to insurance companies as well as managing volumes of returned medications
- Receive and prepare prescriptions and/or intravenous solutions for patients
- Responsible for delivering patient medications to designated hospital floors
- Responsible for restocking medications in Pyxis machine
- Labeling and filling of prescriptions
- Daily checking the stock of medications using pharmacy specific computerized system
- Maintain proper security procedures handling and distributing controls and non-control medications in the hospital
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Phlebotomist
Biolife Plasma Center
01.2018 - 04.2019
- Perform Phlebotomy Skills
- Monitor donors though donation process for reactions or disturbances throughout apheresis process
- Register new donors
- Schedule physical exams
- Prepare new donor charts
- Read and record patient vitals
- Maintain a clean, orderly, and well-stocked environment
- Troubleshoot Venipuncture sites
- Begin and complete sterile venipuncture process according to FDA/center policy regulations
- Perform venipuncture and donor disconnect within FDA regulations
- Collect and store samples from plasma units for testing
- Perform required maintenance on equipment
- Manage supplies, assist management team with inventory control procedures
- Ensure documentation is complete, reviewed and meets standardized documentation practices
- Responsible for floor inventory
- Recommend/Implement process changes/improvements or safety improvements
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
Fire Sprinkler Inspector
Sub-Contracting
12.2016 - 10.2018
- Inspect buildings and structures to identify potential fire hazards
- Ensure buildings are equipped with fire control equipment, including fire extinguishers
- Recommend actions to bring properties into compliance
- Test fire protection systems
- Ensure buildings are in accordance with appropriate laws, codes, ordinances, regulations, and standards
- Write and file reports
- Present and explain fire code requirements
- Enabled effective communication between clients and internal teams through the use of clear language when documenting inspection findings or discussing repair options.
- Promoted a safety-conscious work environment by adhering to industry-standard safety procedures and using appropriate personal protective equipment during fieldwork.
- Streamlined workflow efficiency by maintaining accurate records of inspections, service calls, repairs, and installations using specialized software tools.
Pharmacy Technician
CVS Pharmacy
01.2015 - 12.2016
- Receive and fill prescription requests
- Process prescription requests by phone
- Retrieve, count, pour, weigh, measure, and sometimes mix the medication
- Select container for prescription
- Establish and maintain patient profiles
- Prepare insurance claim forms
- Refer any questions regarding prescriptions, drug information, or health matters to a pharmacist
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Server/Bartender
The Dickson
11.2012 - 11.2014
- Manage and evaluated the activities of the facility
- Report economic trends and profit
- Practice fast paced customer relationship techniques
- Balance and deposited profits after documenting the daily financial reports
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Certified Nursing Assistant
Miller's Merry Manor
09.2009 - 08.2010
- Exercised daily patient care
- Apply former training
- Collect information about conditions and treatment plans from caregivers, nurses and doctors
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Education
High school or equivalent - High School Diploma
Columbia City High School
Columbia City, IN02.2010
No Degree - Nursing Education
Pikes Peak State College
Colorado Springs, COSkills
- Consistent
- Team Oriented
- Organization
- Communicate Effectively
- HIPAA compliance
- Patient scheduling
- Medical terminology
- EMR / EHR
- Vital signs monitoring
- Direct patient care
- Phlebotomy
- CPR
- Patient assessments
- Laboratory specimen collection
- Medical billing and coding
- Antigen testing
- Insurance authorizations
Certification
- BLS Certified
- Pharmacy Technician Certification
Personal Information
Authorized To Work: US
Timeline
Medical Assistant
Access Medical Clinic
01.2024 - Current
Medical Assistant / Office Manager
Saint Petersburg Pain and Urgent Care
10.2022 - 11.2023
Senior Financial Money Out Processor
Lincoln Financial Group
01.2020 - 07.2022
Pharmacy Technician
Lutheran Hospital
05.2019 - 01.2020
Phlebotomist
Biolife Plasma Center
01.2018 - 04.2019
Fire Sprinkler Inspector
Sub-Contracting
12.2016 - 10.2018
Pharmacy Technician
CVS Pharmacy
01.2015 - 12.2016
Server/Bartender
The Dickson
11.2012 - 11.2014
Certified Nursing Assistant
Miller's Merry Manor
09.2009 - 08.2010
High school or equivalent - High School Diploma
Columbia City High School
No Degree - Nursing Education
Pikes Peak State College
Similar Profiles
Dania BasmaDania Basma
Lead Medical Assistant at Access Medical ClinicLead Medical Assistant at Access Medical Clinic
Susan KingSusan King
Regional Manager at Access Medical ClinicRegional Manager at Access Medical Clinic
Jordan HegartyJordan Hegarty
Licensed Practical Nurse at Access Medical ClinicLicensed Practical Nurse at Access Medical Clinic