Chelsey Gawel
Fort Wayne
Summary
Department Manager with a proven track record at Stoller Dental Laboratory, enhancing operational efficiency and customer satisfaction. Skilled in staff management and workflow coordination, and I have successfully trained teams, driving quality assurance and compliance.
Overview
16
16
years of professional experience
Work History
Department Manager
Stoller Dental Laboratory
Fort Wayne
03.2021 - Current
- Oversaw daily operations to ensure timely delivery of high-quality dental products.
- Developed and implemented workflow improvements to enhance efficiency.
- Trained and mentored team members on best practices.
- Facilitated communication between departments to streamline processes and enhance teamwork.
- Collaborated with cross-functional teams to address and resolve production challenges.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Resolved customer complaints promptly to maintain strong client relationships.
- Fabricated various orthodontic appliances, including RPE, Hawley retainers, spring Hawleys, bonded RPE, Herbst appliances, twin block, and bionators, ensuring each met quality standards.
Veterinary Technician
Stellhorn Veterinary Hospital
01.2011 - Current
- Administered vaccinations and medications to ensure animal health under veterinarian supervision.
- Assisted in surgical preparations and monitored patient recovery post-operatively.
- Conducted routine laboratory tests to support accurate diagnoses.
- Educated pet owners on health care and preventative measures to promote animal well-being.
Orthodontic Technician
OMI Orthodontics
Fort Wayne
06.2018 - 03.2021
- Collaborated with orthodontists to develop customized treatment plans for patients.
- Collaborated with orthodontists to create and implement customized treatment plans, enhancing patient satisfaction.
- Maintained and calibrated equipment, ensuring adherence to safety protocols and quality standards.
- Trained junior technicians on appliance fabrication techniques and best practices, fostering skill development and team competency.
Orthodontic Laboratory Technician
Image Dental Arts
Fort Wayne
05.2014 - 06.2018
- Collaborated with orthodontists to develop customized solutions, improving patient satisfaction and treatment efficiency.
- Designed and modified dental models to align with patient requirements, directly contributing to improved treatment outcomes.
- Collaborated with orthodontists to create customized solutions, resulting in increased patient satisfaction and streamlined treatment processes.
- Trained junior technicians on equipment operation and best practices, enhancing team competency and ensuring quality standards.
Education
Associate of Science - Dental Laboratory Technician
Indiana University
INSkills
- Staff management
- Team leadership
- Team supervision
- Employee scheduling
- Scheduling
- Work planning and organization
- Decision-making
- Workflow coordination
- Customer service
- Making all orthodontic appliances
Timeline
Department Manager
Stoller Dental Laboratory
03.2021 - Current
Orthodontic Technician
OMI Orthodontics
06.2018 - 03.2021
Orthodontic Laboratory Technician
Image Dental Arts
05.2014 - 06.2018
Veterinary Technician
Stellhorn Veterinary Hospital
01.2011 - Current
Associate of Science - Dental Laboratory Technician
Indiana University