Chelsia Barbara Sangma
Summary
Dynamic customer service professional with extensive experience at Tech Mahindra Limited, excelling in technical troubleshooting and billing management. Proven track record in enhancing customer satisfaction through effective communication and active listening. Adept at onboarding and retaining customers, ensuring seamless experiences across platforms. Committed to delivering one-step solutions for diverse client needs.
Overview
1
1
year of professional experience
4037
4037
years of post-secondary education
Work History
Sr. Associate Customer Service
Tech Mahindra Limited
Noida
01.2024 - Current
- Assisted customers in resolving technical issues by utilizing troubleshooting protocols and enhancing user experience through effective communication.
- Managed inbound calls, ensuring prompt responses to customer inquiries and maintaining high levels of customer satisfaction.
- Documented customer interactions.
- End to end support to Verizon customers US+ 200 Countries.
- Handling Customer billing enquiries, billing adjustments and corrections.
- Assisting customers in company application enrolling and handling for a smooth online as well as offline experience.
- Providing Customer's one step solution and assuring customers retainment and satisfaction.
Education
St. Anthony’s Hr. Sec School
ShillongK.C Secondary School
ShillongSkills
- Technical troubleshooting
- Billing management
- Customer onboarding
- Database documentation
- Team Management
- Presentation
- Communication Skills
- Active Listening
- Good Telephone Etiquette
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Garo
Proficient (C2)
C2
Timeline
Sr. Associate Customer Service
Tech Mahindra Limited
01.2024 - Current
St. Anthony’s Hr. Sec School
K.C Secondary School