CHENCHULU V
Deputy Manager at Saraswat Bank
Mysore
Summary
At Saraswat Bank, I spearheaded initiatives that significantly enhanced team efficiency and customer satisfaction, leveraging my expertise in operations management and team leadership. By implementing strategic process improvements and fostering a culture of collaboration, I drove business growth and developed a robust framework for staff development and performance optimization.
Punctual Deputy Manager looking to obtain a position where outstanding communication and problem-solving talents can be fully utilized. Positive, ambitious, and motivational. Proven background in providing supervision and development opportunities to associates.
Developed strong leadership and strategic planning abilities in fast-paced, team-oriented environment. Skilled in optimizing operations and streamlining processes to improve efficiency and productivity. Seeking to transition into new field, leveraging these transferrable skills to drive success and innovation.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Deputy Manager
Saraswat Bank
12.2011 - Current
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Tele Sales Executive
HBL Global Pvt.Ltd
09.2008 - 11.2011
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Developed strong relationships with clients for increased customer retention and repeat business.
- Provided exceptional customer service, resolving complaints promptly and professionally to maintain client satisfaction levels.
- Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.
- Delivered informative product presentations that showcased features and benefits, leading to higher conversion rates.
Asst. Accountant
IMATRIX INFOTECH
07.2007 - 08.2008
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Reviewed general ledger entries and assessed accuracy.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Developed strong relationships with vendors by fostering environment of trust.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
- Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
Education
Bachelor of Arts - B Com Computer Applications
SRS Govt Degree College, SV University
Puttur, India 04.2001 -
Skills
Performance improvements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Loan processing and credit management
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementCompany CultureWork-life balanceLanguages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
kannada
Advanced (C1)
Hindi
Upper intermediate (B2)
Tamil
Intermediate (B1)
Timeline
Loan processing and credit management
08-2021
Deputy Manager
Saraswat Bank
12.2011 - Current
Tele Sales Executive
HBL Global Pvt.Ltd
09.2008 - 11.2011
Asst. Accountant
IMATRIX INFOTECH
07.2007 - 08.2008
Bachelor of Arts - B Com Computer Applications
SRS Govt Degree College, SV University
04.2001 -
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